Quality Manager

Flex is the diversified manufacturing partner of choice that helps market-leading brands design, build and deliver innovative products that improve the world.

A career at Flex offers the opportunity to make a difference and invest in your growth in a respectful, inclusive, and collaborative environment. If you are excited about a role but don't meet every bullet point, we encourage you to apply and join us to create the extraordinary.

Job Summary

To support our extraordinary teams who build great products and contribute to our growth, we're looking to add a Quality Manager located in Guadalajara North.

The Quality Manager reports to the Global Quality Lead and collaborates with multiple manufacturing site quality teams on their quality metrics, global initiatives, supplier issues and customer quality concerns. This role will provide an additional level of visibility into the site teams while supporting the Global Quality Lead's initiatives, cross functional activities, resolving quality issues, driving continuous improvement, and maintaining strong customer relationships

What a typical day looks like:

• Quality Metrics: Monitor and analyze quality metrics, such as IQC, Yield, OBA, ORT, return rates, RMA TAT, and customer satisfaction scores. Use this data to identify trends, areas for improvement, and opportunities for proactive quality management.
• Continuous Improvement: Collaborate with cross-functional teams to drive quality improvement initiatives based on your guidance, the Global Quality Leaders direction, Cross site learnings, customer feedback and quality performance data. Implement changes to processes, products, and systems to enhance customer satisfaction.
• Key Initiatives: Implement and provide guidance on key quality initiatives with the site team.
• Customer Audits: Support customer audits and inspections and help formulate customer responses.
• Reporting: Prepare and present regular quality reports on key initiatives, customer quality performance to senior management. Highlight key issues, actions taken, and progress on quality improvement initiatives.
• Risk Management: Identify potential risks to customer quality and implement mitigation strategies.
• Proactive Leadership: Lead efforts to proactively address potential quality issues before they impact the customer or create expensive scrap.
• Culture: Help foster a culture of quality and product focus in the factory.
• Confers with engineers about quality assurance of new products designed and manufactured products on market to rectify problems.
• Reviews technical publications, articles, and abstracts to stay abreast of technical developments in industry.

• Typically requires a Bachelor's degree in related field or equivalent experience.

• Strong understanding of quality management systems and customer-specific quality requirements
• Excellent communication and interpersonal skills, with the ability to manage internal peers without direct reporting authority and customer relationships effectively.
• Willing to speak up and raise a red flag when significant issues arise.
• Strong analytical and problem-solving abilities
• Detail-oriented, proactive, and capable of managing multiple priorities in a fast- paced environment.
• Rich experience at SMT (BGA, Ferrite core ASSY, glue dispensing, baking press fit pin, PCBA, FATP manufacturing in ODM product field. Much better with Power module products.
• Excellent for quality tools application, such as 5C, 5Why, 8D, SPC, QCP, FMEA, APQP, PPAP, MSA etc.

• Pantry vouchers
• Saving Fund
• Christmas bonus
• Holiday bonus
• Medical Insurance
• Life Insurance