IT Operations Lead

Flex is the diversified manufacturing partner of choice that helps market-leading brands design, build and deliver innovative products that improve the world.

A career at Flex offers the opportunity to make a difference and invest in your growth in a respectful, inclusive, and collaborative environment. If you are excited about a role but don't meet every bullet point, we encourage you to apply and join us to create the extraordinary.

Job Summary

The IT Operations Lead will be based in Manorhamilton reporting to the Senior Director IT.

What a typical day looks like:

• You will plan, prioritize, and manage IT support and maintenance activities to ensure the organization's information systems operate reliably and that IT resources are used effectively.
• Research, evaluate, and recommend hardware and software solutions to enhance the organization's information systems and support business objectives.
• Liaise with functional and operational managers to understand current and future information needs and ensure systems are installed, configured, and maintained accordingly.
• Lead, direct, evaluate, and develop a team of IT professionals and support staff, ensuring effective service delivery within budget.
• Direct daily IT operations to maximize system utilization and support business needs, including IMAC/VMAC activities and Help Desk ticket resolution.
• Manage and support site IT infrastructure, including LAN, WAN, telephony, servers, desktop environments, printers, and barcode scanning technologies.
• Oversee business continuity and disaster recovery planning for information systems, including needs analysis, design, implementation, testing, and documentation.
• Provide technical and project leadership for mid to largescale IT projects, ensuring delivery to scope, time, and quality expectations.
• Develop, implement, and monitor IT policies, controls, and procedures to ensure data accuracy, system security, and compliance with legal and regulatory requirements.
• Manage system operations including scheduling, backups, storage, and data retrieval processes.
• Own and manage internal software systems throughout their lifecycle (e.g. Track & Trace), including maintenance, enhancements, user support, and vendor coordination where applicable.
• Oversee MES application and server environments, ensuring availability, performance, integration with manufacturing operations, and alignment with site and corporate standards.
• Apply handson technical expertise, including C# and ASP.NET, where required to support internal applications, troubleshooting, customizations, or minor development activities.
• Implement appropriate peoplemanagement and HR practices to recruit, develop, and retain a skilled and motivated IT workforce.

• Typically requires a Bachelor's degree or equivalent experience and training, Computer, engineering or administrative or equivalent.
• Typically requires a minimum of 3-5 years of related experience.
• Demonstrates advanced functional, technical and people and/or process management skills as well as customer (external and internal) relationship skills.

• 27 annual leave days;
• Pension (Defined Contribution);
• Private Health Insurance;
• Subsidised Health Cash Plan;
• Permanent Health Insurance (Illness Cover);
• Life Assurance.