Customer Service Representative

Flex is the diversified manufacturing partner of choice that helps market-leading brands design, build and deliver innovative products that improve the world.

A career at Flex offers the opportunity to make a difference and invest in your growth in a respectful, inclusive, and collaborative environment. If you are excited about a role but don't meet every bullet point, we encourage you to apply and join us to create the extraordinary.

Job Summary

To support our extraordinary teams who build great products and contribute to our growth, we're looking to add an Customer Service Representative, located in Guadalajara, South Campus.

Reporting to the Customer Service Representative Manager, the role involves responsibilities for activities of personnel engaged in the troubleshooting, repairing and maintenance of manufacturing equipment in order to attain goals consistent with cost, quality, and delivery requirements.

• Implements and monitors business goals, operating plans and budgets for top line sales, gross profit growth, and long-term growth.
• Implements processes and procedures which facilitate organizational growth and profit objectives.
• Monitors sales levels for assigned region and targets areas for improvement.
• Reviews business plans and YTD performance with management.
• Provides coaching to team members and may make sales calls jointly to ensure optimum customer relationships.
• Provides leadership and management direction to assigned territory and sales support staff to include hiring, managing employee performance, training, and salary administration.
• Communicate value-added capabilities and services to customers.
• Establishes and coordinates weekly meetings for opportunity, registration and design reviews including quarterly business reviews with sales management.

• Bachelor's Degree
• Effective verbal and written communication skills in both English and Spanish.
• Strong customer focus and customer service orientation.
• Ability to resolve problems, complaints, and requests in a timely manner.
• Ability to work under pressure and manage multiple priorities simultaneously.
• Strong organizational, planning, follow-up, and attention-to-detail skills.
• Initiative, adaptability, and the ability to work with minimal supervision.
• Experience tracking purchase orders, customer demand, shipments, sales, and deliveries.
• Knowledge of RMA, CMA, AR, OTD processes, exports, and Incoterms .

• Competitive Salary.
• Life & Medical insurance.
• Christmas Bonus.
• Food Coupons.
• Saving Fund.