Business Systems Analyst

Flex is the diversified manufacturing partner of choice that helps market-leading brands design, build and deliver innovative products that improve the world.

A career at Flex offers the opportunity to make a difference and invest in your growth in a respectful, inclusive, and collaborative environment. If you are excited about a role but don't meet every bullet point, we encourage you to apply and join us to create the extraordinary.

Job Summary

To support our extraordinary teams who build great products and contribute to our growth, we're looking to add a Business Systems Analyst located in Guadalajara, North Campus.

The Business Systems Analyst role will be responsible for post-deployment troubleshooting, root cause analysis, and technical coordination of factory operation solutions in production environment.

• Provide technical support and troubleshooting for ARCH applications in production.
• Monitor and resolve tickets through the Standard SNC model.
• Determine whether issues can be resolved via configuration changes or require deeper code fixes.
• Physical and technical support for the main elements of the IT services.
• Coordinate with vendors and communicate updates to internal teams.
• Investigate production logs, error traces, and user-reported symptoms
• Compile RCA reports and recommend preventive measures
• Document findings, FAQs, and guides for future reference.
• Feed defect trends and usability concerns back to Solution Managers and Solution Architects to shape future releases.
• Support pilot deployments at 1-4 sites, including configuration, migration, testing and training of Manufacturing & Quality based applications.
• Conduct end-to-end test runs & Integration tests for the sprint releases to validate the systems prior deployment
• Create deployment playbooks explaining step-by-step instructions to be considered as pre-deployment & deployment activities.

• BA/BS degree.
• Advanced English level.
• Strong knowledge of SQL for data querying and analysis.
• Flexible availability for working hours.
• 3+ years in a technical support role, providing hands-on assistance and problem resolution.
• Previous experience working with troubleshooting & problem solving with Hardware / Software & connectivity.
• ITIL Foundation Certification (nice to have)
• Strong knowledge at technical writing.
• Good communication skills.
• Ability to work in cross-functional teams.

• Competitive Salary.
• Life & Medical insurance.
• Christmas Bonus.
• Food Coupons.
• Saving Fund.