Business Systems Analyst

Flex is the diversified manufacturing partner of choice that helps market-leading brands design, build and deliver innovative products that improve the world.

A career at Flex offers the opportunity to make a difference and invest in your growth in a respectful, inclusive, and collaborative environment. If you are excited about a role but don't meet every bullet point, we encourage you to apply and join us to create the extraordinary.

Job Summary

Job summary:

Flex intends to spin off its Cloud and Power Infrastructure segment into a new, independent publicly traded company, which we're calling SpinCo, until the name is unveiled. The spin is planned for Q1 2027. If the intended spin occurs, this role will support SpinCo, which will focus on critical digital infrastructure, delivering end-to-end power and thermal management solutions for AI data centers and other mission-critical applications.

To support our extraordinary teams who build great products and contribute to our growth, we're looking to add a Business Systems Analyst located in Guadalajara, North Campus .

The Business Systems Analyst role involves serve as the first point of contact between the customer and IT. He will record the occurrence and solution of first-level support incidents, in addition to the implementation and registration of temporary solutions to failures in IT services in production lines while a permanent solution is implemented

What a typical day looks like:

• Provide solutions to incidents of second and third functional and technical level.
• Record the occurrence and resolution of support incidents.
• Implementation and registration of permanent solutions to failures in IT services
• To diagnose quality problems of application data.
• Define, plan and implement preventive actions to avoid future incidents of known problems by the same source.
• Prioritizing and resolving support incidents generated in IT services.
• Ensuring the availability of floor control systems.
• Flex Flow administration.
• Scale and ensure solving problems that cannot be resolved to the service provider.
• Install and update applications on servers that provide services to manufacturing

• Degree in Systems Engineering or a related field.
• Intermediate English.
• 100% on-site role.
• Schedule flexibility is essential (for support tasks).
• Ability to provide production and manufacturing floor support.
• Software development skills.
• Basic knowledge of networking and technical support.
• Basic knowledge of servers.

• Competitive Salary.
• Life & Medical insurance.
• Christmas Bonus.
• Food Coupons.
• Saving Fund.