Senior Production Support Infra Java developer

Who are we?

At Finastra, we are a dynamic global provider of open finance software solutions, dedicated to expanding access to financial services. Our innovative applications span Lending, Payments, Treasury and Capital Markets, and Universal Banking. Proudly serving over 8,000 customers, including 45 of the world's top 50 banks, we aim to boost financial inclusion for all. Join us and be part of a vibrant company that embraces diverse perspectives, and is committed to doing well by doing good.

You will participate in development, maintenance, and field support of a market leading FinTech product. The work includes intensive interaction with Customers, Product Managers, Software architects and developers, and Customer Support Engineers.

Role and Responsibilities

Dive deep into the product's legacy code to add features where required and solve urgent cases and defects that are encountered by customers in the field.

• Application Server Management
  • Monitor and manage deployments on JBoss, WebLogic, or WebSphere.
  • Restart services, manage server logs, and troubleshoot server-level issues (e.g., memory leaks, thread pool exhaustion).
  • Apply patches and configuration changes to application servers as needed.

• Incident Management & Troubleshooting
  • Investigate and resolve production issues related to application crashes, slow response times, or integration failures.
  • Perform root cause analysis (RCA) and document findings for recurring issues.
• Log Analysis & Monitoring
  • Analyze logs from application servers and Spring Boot apps using tools like ELK Stack, or native server logs.
  • Set up and maintain monitoring dashboards and alerts for proactive issue detection.
• Deployment & Release Support
  • Support deployments using manual or automated scripts (e.g., shell scripts, Jenkins pipelines).
  • Validate deployments and perform post-deployment smoke testing.
• Configuration & Environment Management
  • Manage application configurations across environments using Spring Profiles and server-specific settings (e.g., domain.xml, standalone.xml).
  • Handle environment-specific variables, JNDI resources, and connection pools.
• Database & Integration Support
  • Troubleshoot issues related to JPA/Hibernate, connection pooling, and long-running queries.
  • Support integrations with external systems (e.g., REST APIs, MQs, FTPs).
• Performance Tuning
  • Identify and resolve performance bottlenecks at the application and server level.
  • Tune JVM parameters, thread pools, and database connections for optimal performance.
• Security & Compliance
  • Ensure secure communication (SSL/TLS), authentication, and authorization using Spring Security and server-level configurations.
  • Manage access controls, audit logs, and compliance with internal security policies.
• Documentation & Knowledge Base
  • Maintain detailed documentation for deployment procedures, known issues, and troubleshooting guides.
  • Create and update runbooks for common support scenarios.
• Collaboration & Communication
  • Work closely with development, QA, infrastructure, and business teams to ensure smooth operations.
  • Participate in on-call rotations, incident bridges, and change management meetings.

• Relevant academic background
• At least 8 years of experience in Java development
• Experience with hard case investigations at highly pressured timelines
• Experience with Application Servers such as JBoss / WebLogic / WebSphere
• Experience with Spring ecosystem
• Experience with Hibernate

• Experience with Oracle DB
• Good familiarity with a Distributed Cache System such as Hazelcast
• Good familiarity with a messaging system such as IBM MQ and Kafka
• Good familiarity with ElasticSearch DB
• Good familiarity with 2 phase commit transaction mechanisms
• Experience with HA failover scenarios