Who are we?
At Finastra, we are a dynamic global provider of open finance software solutions, dedicated to expanding access to financial services. Our innovative applications span Lending, Payments, Treasury and Capital Markets, and Universal Banking. Proudly serving over 8,000 customers, including 45 of the world's top 50 banks, we aim to boost financial inclusion for all. Join us and be part of a vibrant company that embraces diverse perspectives, and is committed to doing well by doing good.
Are you fluent in French and English with a knack for managing customer relationships?
Join our European Collections team at Finastra, where you'll play a key role in managing credit control and collections for our European banking customers. This is an opportunity to develop specialized financial skills while working in a collaborative, international environment.
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Key Responsibilities
- Manage credit control for French-speaking customers, ensuring timely collections.
- Communicate professionally in both French and English via emails, calls, and meetings.
- Collaborate with key internal teams, including: Sales, Project Management, Commercial Finance, Finance Business Partners and Legal.
- Analyze customer contracts and relationships to ensure compliance and risk mitigation.
- Identify and escalate payment or contractual issues to the appropriate teams.
- Perform financial analysis using Excel (VLOOKUP, pivot tables) to support collections efforts.
What You Bring
- Fluency in French and English (written and verbal).
- 2-3 years of experience in customer service, credit control, or collections within an international environment.
- Strong business acumen and ability to navigate cross-functional interactions.
- Negotiation skills to manage customer payment discussions effectively.
- Proficiency in Excel for financial data analysis.
Preferred Qualifications
- Background in Customer Support Management (CSM) or financial operations.
- A proactive mindset with a willingness to learn and develop specialized skills.
- Experience handling complex customer interactions in a professional setting.
Why Join Us?
- Gain expertise in credit control and collections within the banking sector.
- Receive comprehensive training and ongoing professional development.
- Work in a supportive and diverse team environment.
- Enjoy a competitive compensation package and growth opportunities.
We are proud to offer a range of incentives to our employees worldwide. These benefits are available to everyone, regardless of grade, and reflect the values we uphold:
• Flexibility: Enjoy unlimited vacation, based on your location and business priorities. Hybrid working arrangements, and inclusive policies such as paid time off for voting, bereavement, and sick leave.
• Well-being: Access confidential one-on-one therapy through our Employee Assistance Program, unlimited personalized coaching via our coaching app, and access to our Gather Groups for emotional and mental support.
• Medical, life & disability insurance, retirement plan, lifestyle and other benefits
• ESG: Benefit from paid time off for volunteering and donation matching.
• DEI: Participate in multiple DE&I groups for open involvement (e.g., Count Me In, Culture@Finastra, Proud@Finastra, Disabilities@Finastra, Women@Finastra).
• Career Development: Access online learning and accredited courses through our Skills & Career Navigator tool.
• Recognition: Be part of our global recognition program, Finastra Celebrates, and contribute to regular employee surveys to help shape Finastra and foster a culture where everyone is engaged and empowered to perform at their best.
Specific benefits may vary by location.
At Finastra, each individual is unique, bringing their own ideas, thoughts, cultural beliefs, backgrounds, and experiences together. We learn from one another, embrace and celebrate our differences, and create an environment where everyone feels safe to be themselves.
Be unique, be exceptional, and help us make a difference at Finastra!