Workleader

Job Description:

The Role

The primary purpose of the Workleader role is to assist the Manager with ensuring the team's work is processed and delivered correctly and on time to the next step in the process. The Work Leader also helps to ensure that each associate is performing their role correctly, timely, and that the team delivers expected results. Where this isn't the case, the Work Leader works closely with their Manager to draw attention to various needs, such as additional training, access, staffing, technical issues, or other situations requiring escalation.

The Expertise and Skills You Bring

• 3+ years of brokerage operations or financial services experience preferred.
• Possess a strong record in quality performance, attention to detail, positive attitude, and dependability.
• Problem solving skills.
• Ability to prioritize work.
• Ability to work under tight time constraints.
• Proven abilities to ensure proper resources and skill-sets are in place to process the work within the expected time expectations.
• Comfortable working in a fast paced, metrics driven environment.
• Series 99 not required; however, can be acquired.

• Maintains effective workflow for the team.
• Ensures our associates have the tools required to effectively perform their jobs, escalating additional needs to the manager or other applicable resources as needed.
• Solve complex processing issues by proactively identifying, researching and escalating with the urgency necessary to ensure departmental goals, service level agreements, and regulatory requirements are completed in a timely and accurate manner
• Leads by example through processing work themselves, reinforcing a culture of, confidence, team work, trust and respect.
• Provides communications - In working with the manager, understanding of performance measures, daily expectations, drawing attention to key focus areas, and other critical communications as required by the business
• Oversees the work within our queues, as well as document and check reconciliation processes. For check processing, the Work Lead will also review deposit instructions, ensuring each transaction is executed appropriately.
• Ensuring all End-of-Day processes are complete and within the expected regulatory time requirements, escalating to their manager as needed.
• Supports the Manager by reviewing and revising departmental processes and procedures for accuracy, and provides suggestions to improve.
• Collaborates with the Manager in various aspects of team leadership and departmental planning responsibilities.
• Provides subject matter expertise when designing efforts to improve the process, through software, process improvement, or overall improvement to the workflow effectiveness.
• Participates in various testing scenarios, providing support to meet the needs of test cases being completed, along with test case results.
• Serve as one of the manager's key contacts for Audit support (Internal and External).
• Takes the initiative to continually develop their levels of expertise, not only within their respective areas but from an end-to-end perspective.
• Works with internal Business Partners to assist in maintaining the relationships we have with them.
• Provides necessary reports as required.