User Experience Writer

Job Description:

Note: Fidelity will not provide immigration sponsorship for this position.

As part of the User Experience Content team, you'll help shape the conversations we have with customers for some of the most visited digital experiences in financial services-including Fidelity.com, NetBenefits.com, and our flagship mobile app. Our team connects end-users with the right Fidelity products and services by crafting clear, engaging, and purposeful content.

The candidate we're looking for has a few years of writing experience and is looking to deepen in UX writing while developing content strategy skills, all within a supportive, collaborative environment. Interest in product marketing is a plus.

Day to day, you'll collaborate closely with UX designers, UX researchers, product managers, marketing teams, and compliance to create cohesive user-centered experiences. The content you'll create will help guide customers through complex financial topics and complete tasks, all while feeling confident in their decisions. You'll contribute to projects from concept through execution, helping ensure our content is user-centered, consistent, and aligned with business goals.

• Write and edit UX copy for web and mobile experiences, including user flows, transactional content, and product marketing activations

• Translate complex financial concepts into clear, conversational language

• Contribute to content strategy efforts, including voice and tone standardization, personalization, content mapping, and sitemap development

• Use data, research, and customer feedback to iterate and improve content over time

• Ensure content meets accessibility, legal, and brand standards

• 2-4 years of professional writing experience in User Experience (UX), content strategy, copywriting, or technical writing

• A portfolio that demonstrates your ability to write clear, user-focused content for digital experiences

• Strong communication skills and the ability to collaborate effectively with cross-functional teams

• A willingness to learn and grow in a fast-paced, agile environment

• Curiosity about financial topics and a desire to make them more accessible to everyday users