Senior Systems Analyst

Job Description:

The Role

Fidelity Investments has a Senior Systems Analyst opening that represents an outstanding opportunity to further develop an individual's career in technology and cybersecurity at one of the top tier financial services companies in America.

The Customer Protection Experience Single Sign On (SSO) team is looking for a motivated Senior Systems Analyst who will play a key role in providing a secure Single Sign On (SSO) experience for Fidelity's clients and vendors. As an analyst on our team, you will work with both internal and external partners to gather requirements, implement SSO connections, and solve complex problems. You will provide product analysis for a dynamic development team using Agile methodologies.

The Team

The Customer Protection Experience team is part of the Workplace Customer Protection Center of Excellence (CoE) and supports protecting thousands of employers and millions of participants. The team develops Single Sign On, B2B Security and Authorization infrastructure software components that are the backbone for many of Fidelity's web business applications including NetBenefits, PlanSponsor WebStation, and FocusPoint.

As a member of the Customer Protection CoE, you would be joining a culture that is defined by how our team members work. We:

• Are Trusted, collaborative partners who are engaged and transparent.
• Security subject matter experts and continuous learners that are passionate about protecting our customers.
• Take personal accountability for quality & timely delivery of our services.
• Demonstrate inclusion and empathy where everyone feels safe to be their authentic selves, and we foster associates' well-being by supporting work-life balance and guilt-free time off.

• Bachelor's Degree in a related field, technology preferred, with 3-5 years' experience in a professional environment
• Strong analytical and problem-solving skills to work with both technical and business partners, and effective in written and verbal communications and are dedicated to the appropriate audience (business vs. technology, associate vs. management, etc.)
• Ability to collaborate effectively with non-technical stakeholders and communicate technical information in clear, business-friendly terms.
• Experience in troubleshooting issues by analyzing system logs, HTTP traces, database queries, etc.
• Prior experience working in an Agile environment preferred but not required. Knowledge of Jira and Confluence a bonus
• Understanding of Single Sign On, SAML 2.0, or OIDC is a bonus
• Experience with Application logs or Splunk Logs is a bonus