Manager, Fraud (Debit Card) Operations

Job Description:

Manager, Fraud (Debit Card) Operations

The Role
Global Fraud Detection Operations (GFDO) is responsible for identifying and responding to emerging fraud risks across Fidelity's businesses. As the Manager, Fraud (Debit Card) Operations you will support the design and development of operational frameworks that enable GFDO to scale new and existing fraud detection review capabilities.

A significant focus of this role is assisting GFDO in preparing for the transition to in-house debit card fraud detection. You will participate in planning calls, operational design discussions, and cross-functional workstreams to document requirements and workflow considerations.

This role requires strong analytical capability, attention to detail, and the ability to manage multiple priorities in a fast‑moving environment. You will be expected to synthesize information, document outcomes, and support operational readiness efforts as new capabilities are developed. The ideal candidate is curious, adaptable, organized, and comfortable working in spaces with evolving requirements and diverse stakeholders.

The Expertise and Skills You Bring
- Bachelor's degree in business, analytics, finance, or related field.
- Experience in fraud detection operations or related fraud-monitoring roles.