Major Incident Response Production Support

Job Description:

The Role

We are seeking a technical problem solver with a strong background in production support to join our Major Incident Management team. This role combines Major Incident Management responsibilities with hands-on technical expertise across cloud, infrastructure, and application environments.

The ideal candidate is passionate about troubleshooting, thrives in high-pressure situations, and is eager to grow their technical and coordination skills in a dynamic environment.

The Expertise and Skills You Bring

• Requires Bachelors or equivalent with 2+ years of experience or Masters with 0+ years of experience
• A minimum of 2 + years of hybrid experience in Production Support, Development or SRE Experience. Hands-On experience developing or supporting highly distributed multi-tiered systems at scale
• Ability to triage while leading an incident call, perform root cause analysis, and be decisive under pressure
• A self-starter and team player who can independently manage multiple responsibilities in a dynamic environment
• Solid understanding of Cloud Computing and DevOps concepts including CI/CD Pipelines
• Perform second-level support using visibility tools such as Datadog and Splunk and expert hands on experience with one or more (Datadog, Splunk, Grafana)
• Understanding of ITIL processes (Incident, Problem, Change Management)
• Effective business communication and influencing skills
• Relevant certifications (ITIL, AWS, Azure) are a plus
• Bonus: Retail trading , Asset Trading, or Financial Services Technology experience is a plus
• Cloud Platforms: AWS, Azure
• Operating Systems: Unix, Linux, Windows Server
• Scripting and Development: Shell Script, .NET
• Middleware and Integration: Tomcat, Apache
• Monitoring Tools: Splunk, Datadog, Grafana,
• Databases: Oracle DB, MS-SQL, Sybase
• ITSM Tools: JIRA, ServiceNow