IT - System Analyst

Job Description:

Launch Your Technology Career at Fidelity Investments

Are you ready to start your technology career with Fidelity Investments? Join our dynamic technology team and contribute to projects that make a real impact. As a full-time associate, you will work on innovative initiatives, gain hands-on experience, and collaborate with industry experts, all while building a foundation for a successful career in tech.

THE ROLE

As an early career technologist, you will have the opportunity to work on high impact projects such as:

Contact Center Routing Rules Analysis:

Help untangle 20K+ routing rules that steer phone, email, and chat to the right associates as we build a rules intelligence layer as part of our next generation Contact Center. You'll catalog current rules, design a simplification framework and proposal, and prototype an AI data model to translate rules to the next platform. You'll get hands on with Amazon MemoryDB, OpenSearch, and Bedrock and drive measurable impact by cutting rule volume, accelerating business changes and improving customer experience.

THE SKILLS YOU BRING

• Degree in Information Systems, Analytics or related field

• Strong system analysis capabilities and problem-solving skills

• Familiarity with XML development

• AI/ML mindset and willingness to learn emerging technologies

WHY FIDELITY

• Contribute to projects that enable critical technology transformation.

• Work alongside experienced professionals who will guide your development.

• Gain hands-on experience in system analysis, automation, and enterprise-scale technology solutions.

• Build a strong foundation for long-term success in Fidelity's technology organization

Note: The role does not offer visa sponsorship

Certifications:

Category:

Information Technology
Most roles at Fidelity are Hybrid, requiring associates to work onsite every other week (all business days, M-F) in a Fidelity office. This does not apply to Remote or fully Onsite roles.

Please be advised that Fidelity's business is governed by the provisions of the Securities Exchange Act of 1934, the Investment Advisers Act of 1940, the Investment Company Act of 1940, ERISA, numerous state laws governing securities, investment and retirement-related financial activities and the rules and regulations of numerous self-regulatory organizations, including FINRA, among others. Those laws and regulations may restrict Fidelity from hiring and/or associating with individuals with certain Criminal Histories.

Client-provided location(s): Merrimack, NH, Westlake, TX

Job ID: Fidelity-2123334

Employment Type: FULL_TIME

Posted: 2026-01-16T18:48:00