Head of Consultant Relations

Job Description:

Head of Consultant Relations

This role leads an expansive team that includes Consultant Relations, National Accounts and Home Office engagement, with responsibility across all markets and products for Fidelity's Workplace business.

The Team

The Head of Consultant Relations for Workplace Investing is responsible for developing and executing the firm's consultant engagement strategy within the retirement and workplace benefits marketplace. This role focuses on leading a national team that is responsible for building strong relationships with consultants, advisors and home offices who advise plan sponsors, influence recommendations, and help drive adoption of the firm's retirement and benefit solutions. The position requires strategic leadership, deep knowledge of the marketplace and retirement business, and collaboration across a large and complex business. The team supports efforts across sales, relationship management, and product, and will be expected to contribute valuable insight to help influence strategy. This role will require frequent executive level engagement, both internally and externally.

• Proven track record of successful senior leadership experience
• Superior communication and listening skills
• Curiosity and a growth mindset
• Executive level communication and engagement experience
• Strong sales/marketing orientation when it comes to the development of new business
• Proven experience in customer obsession
• Exceptional strategic thinking and proven capabilities in implementing strategy across large, matrixed organization
• Established relationships or experience with major retirement-focused consulting firms

• Excellent creative and strategic thinking skills that can be applied to how you set a vision for how we will continually improve our partnership approach to consultants and advisors
• Lead by example in embodying Fidelity's Leadership Principles
• Extraordinarily strong emotional intelligence, communication skills and interpersonal skills in running larger teams and internal partnerships that build an environment where your team is positively engaged with a focus on continual improvement
• Experience and comfort with technology and technological solutions that can drive a better customer experience and greater efficiency in the sales process

• Set a tone and a vision for Consultant Relations across the Workplace Investing marketplace encompassing all products and all markets
• Bring creative new ideas to how to engage the market in new ways to drive greater growth
• Coach, lead and develop a team of experienced professionals and create an environment where they will get the most out of themselves and the collective team
• Engage and collaborate internally with key partners across Sales, Relationship Management, Marketing, Product, Finance and other parts of the business to set strategy for growth and retention