Director Plan Consulting

Job Description:

Director, Plan Consulting

The Role

The Director, Plan Consulting role. It's a strategic leadership position focused on enhancing the customer experience related to IRS Pre-Approved Document creation, with a strong emphasis on cross-functional collaboration, process optimization, and compliance.

Role Overview

• Primary Focus: Oversee Plan Consultants who support document and ERISA compliance for 401(k)/403(b) plans.
• Scope: All Workplace Investing (WI) markets, including TEM.
• Key Partnerships: Legal, Implementation PMs, Client Relationship Managers, Sales.

Use your skills, experience and talents to be a leader in groundbreaking thinking and visionary goals. You will take the lead as you:

• Draft key objectives, strategies and apply the data to make business decisions
• Accountable for the Plan Consulting process, delivering in the service model and communicating the service needs with business partners
• Lead, manage and collaborate with cross-functional teams, business partners and stakeholder management for The Plan Consulting process
• Assess value, develop cases, and prioritize stories, epics and themes to ensure work focuses on those with maximum value that are aligned with the Plan Consulting strategy.

The Expertise and Skills You Bring

• Bachelor's degree (required).
• Management experience (multi-site teams preferred).
• Agile methodology experience (preferred).
• ASPPA designation (preferred).
• Proven success in process improvement and escalation resolution.
• Strong communication and presentation skills.
• KPI management and risk mitigation.

Note: Fidelity is not providing immigration sponsorship for this position

The Team

The Plan Consulting team is part of the WI Implementation team within Workplace Investing (WI).

Client Support is offered all markets within WI.

Services include:

• Primary Client Contact for IRS Preapproved Document Creation
• Technical/data support for clients and partners.
• Participation in assigned projects as required

Stakeholders include our clients (Plan Sponsors), Managing Directors (Fidelity Relationship Managers), Senior Management, Legal, and Associates across Implementation and Internal Business Partners.

The Director - Compliance will report to the Vice President of Volume Submitter Implementations.

Certifications:

Category:

Compliance
Most roles at Fidelity are Hybrid, requiring associates to work onsite every other week (all business days, M-F) in a Fidelity office. This does not apply to Remote or fully Onsite roles.

Please be advised that Fidelity's business is governed by the provisions of the Securities Exchange Act of 1934, the Investment Advisers Act of 1940, the Investment Company Act of 1940, ERISA, numerous state laws governing securities, investment and retirement-related financial activities and the rules and regulations of numerous self-regulatory organizations, including FINRA, among others. Those laws and regulations may restrict Fidelity from hiring and/or associating with individuals with certain Criminal Histories.

Client-provided location(s): North Smithfield, RI, Westlake, TX, Covington, KY

Job ID: Fidelity-2120189

Employment Type: OTHER

Posted: 2025-11-08T18:42:24