Director, Creative Operations
Yesterday• Boston, MA
Job Description:
The role
As the Director of Creative Operations at Fidelity Center for Family Engagement, your responsibility is to coordinate and ensure the completion of all creative and thought leadership initiatives. Your role is pivotal in connecting with cross-functional teams and translating business priorities into actionable workflows. Working closely with and reporting to the VP, Content and Brand Strategy, you play a vital role in balancing innovation with execution, elevating our brand, and accelerating results across all projects!
Key responsibilities
- Drive the operational and business functions of the content and thought leadership team, including tracking and reporting on metrics and driving process improvements to improve clarity, speed, and quality.
- Build strong collaborative partnerships across FCFE teams to ensure consistently high quality, timely, and high-impact work.
- Facilitate connection and clarity through a deep commitment to interpersonal dialogue and an ability to tailor communication to all levels of the organization across formal, informal, and written forms.
- Manage intake, prioritize requests, schedule tasks, optimize workflows, document processes, and implement tools for collaboration.
- Identify and integrate tools (e.g., project management platforms) to improve team efficiency and collaboration.
- Implement and maintain documentation of operational processes, guidelines, and standard methodologies.
- Translate business initiatives into creative plans, ensuring alignment with brand business goals, and learning objectives.
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The expertise and skills you bring
Your ability to bring organizational and systems thinking to the table is essential. You possess a deep understanding of creative development, brand strategy, and instructional storytelling. As a proactive problem solver, you are able to navigate ambiguity and complexity while balancing strategic alignment with day-to-day execution. Empathy for creative professionals and the nuances of the creative process is crucial. A strong organizational approach emphasizing clarity and action is necessary. Experience in environments combining brand, learning, and behavioral change is highly valued.
Note: Fidelity is not providing immigration sponsorship for this position.
The Team
The Fidelity Center for Family Engagement (FCFE) envisions a world where families grow closer as they navigate their financial lives. Our mission is to inspire, educate, and empower families and advisors to spark and sustain conversations about the emotional, relational, and generational aspects of wealth. Our team delivers how to guidance through coaching, live events, research, videos, and articles that help families transform their planning journey one conversation at a time.
Company Overview
At Fidelity, we are passionate about making our financial expertise broadly accessible and effective in helping people live the lives they want! We are a privately held company that places a high degree of value in creating and nurturing a work environment that attracts the best talent and reflects our commitment to our associates. We are proud of our diverse and inclusive workplace where we respect and value our associates for their unique perspectives and experiences. For information about working at Fidelity, visit FidelityCareers.com. Fidelity Investments is an equal opportunity employer. Fidelity will reasonably accommodate applicants with disabilities who need adjustments to complete the application or interview process. To initiate a request for an accommodation, contact the HR Accommodation Team by sending an email to [email protected].
Fidelity's hybrid working model blends the best of both onsite and offsite work experiences. Working onsite is important for our business strategy and our culture. We also value the benefits that working offsite offers associates. Most hybrid roles require associates to work onsite every other week (all business days, M-F) in a Fidelity office. This does not apply to roles listed as Remote or Onsite.
The base salary range for this position is $103,000-211,000 USD per year.
Placement in the range will vary based on job responsibilities and scope, geographic location, candidate's relevant experience, and other factors.
Base salary is only part of the total compensation package. Depending on the position and eligibility requirements, the offer package may also include bonus or other variable compensation.
We offer a wide range of benefits to meet your evolving needs and help you live your best life at work and at home. These benefits include comprehensive health care coverage and emotional well-being support, market-leading retirement, generous paid time off and parental leave, charitable giving employee match program, and educational assistance including student loan repayment, tuition reimbursement, and learning resources to develop your career. Note, the application window closes when the position is filled or unposted.
Please be advised that Fidelity's business is governed by the provisions of the Securities Exchange Act of 1934, the Investment Advisers Act of 1940, the Investment Company Act of 1940, ERISA, numerous state laws governing securities, investment and retirement-related financial activities and the rules and regulations of numerous self-regulatory organizations, including FINRA, among others. Those laws and regulations may restrict Fidelity from hiring and/or associating with individuals with certain Criminal Histories.
Most roles at Fidelity are Hybrid, requiring associates to work onsite every other week (all business days, M-F) in a Fidelity office. This does not apply to Remote or fully Onsite roles.
Certifications:
Category:
Communication
Client-provided location(s): Boston, MA
Job ID: Fidelity-2123397
Employment Type: OTHER
Posted: 2026-01-27T18:48:03
Perks and Benefits
Health and Wellness
- Health Insurance
- Dental Insurance
- Vision Insurance
- Life Insurance
- Short-Term Disability
- Long-Term Disability
- FSA
- HSA
- HSA With Employer Contribution
- Fitness Subsidies
- On-Site Gym
- Pet Insurance
- Mental Health Benefits
- Virtual Fitness Classes
Parental Benefits
- Birth Parent or Maternity Leave
- Non-Birth Parent or Paternity Leave
- Fertility Benefits
- Adoption Assistance Program
- Family Support Resources
- Adoption Leave
Work Flexibility
- Flexible Work Hours
- Remote Work Opportunities
- Hybrid Work Opportunities
Office Life and Perks
- Commuter Benefits Program
- Casual Dress
- Snacks
- Company Outings
- On-Site Cafeteria
- Holiday Events
Vacation and Time Off
- Paid Vacation
- Paid Holidays
- Personal/Sick Days
- Leave of Absence
Financial and Retirement
- 401(K)
- 401(K) With Company Matching
- Company Equity
- Performance Bonus
- Relocation Assistance
- Financial Counseling
- Profit Sharing
Professional Development
- Tuition Reimbursement
- Promote From Within
- Mentor Program
- Shadowing Opportunities
- Access to Online Courses
- Lunch and Learns
- Internship Program
- Work Visa Sponsorship
- Leadership Training Program
- Associate or Rotational Training Program
Diversity and Inclusion
Company Videos
Hear directly from employees about what it is like to work at Fidelity Investments.