Consultant Business/System Analysis

Job Description:

As a Consultant Business Analyst, you blend deep experience in health care benefits and product development with a passion for analysis, harnessing technology to solve complex business problems, while focusing to deliver and implement technology solutions within a digital experience. We are deeply committed to improving the value delivered to our customers. You will work closely with a Product Owner (Squad Leader) and technology teams to create, prioritize, and maintain product backlog, as well as translate business requirements to technical resources to focus the team on delivering business solutions with the highest customer value. You are energized by the prospect of joining a dynamic, innovative team in a fast-paced, entrepreneurial, and date driven environment!

The Team

The Business Analyst (BA) is part of the Fidelity Health Business Analyst Chapter (team), which supports product development across multiple health care domains. The BA works on a multi-functional Agile scrum team (squad), partnering with technology and business customers to develop and implement product and service features in health care applications from inception to delivery. These squads will continue to bring new Healthcare capabilities to many of our core platforms!

• Bachelor's degree required
• 6+ years software Development Business Analyst experience, ideally working in an Agile Scrum environment, with demonstrable ability to work across multiple multi-functional teams or Master's degree in related filed with solid software product development skills.
• Solid understanding industry experience in health care and/or benefits administration and/or product development preferred.
• Shown expertise in various business analysis methodologies and techniques, including data analysis, use case development, story writing, user acceptance testing, and product documentation.
• Solid grasp of the architecture and deployment needed to support web development
• Interact closely with Subject Matter Experts and stakeholders across Fidelity Health Benefits domain to elicit Product requirements and support post production support
• Experience in user interface (UI) design for tools and dashboards and experience collaborating with UX/UI designers to translate business needs into interfaces is a plus
• Skilled in MS Word, Excel, PowerPoint, Visio; Experience with JIRA or similar agile backlog management and testing tool and Confluence.
• Proficient in SQL for querying databases and Familiarity with DBeaver or another SQL query tool. Strong data analysis and data interpretation skills. Experience with data mapping is a plus
• Certified Business Analysis Professional® (CBAP®) certification or Certified Scrum Product Owner certification is a plus

• Skilled at translating business vision into defined and prioritized user stories for team's backlog
• Ability to understand complex customer needs, translate them into user stories with concrete acceptance criteria, and drive solution formulation with a multi-functional team
• Customer-obsessed and have demonstrated a commitment to delivering frequent, high business value features
• Look for opportunities to innovate and take thoughtful risks to get work done better and faster
• Excellent listening, communication (verbal and written), and presentation skills
• You effectively and regularly lead, facilitate, and drive individuals and group meetings to common goals
• You are highly organized and have a strong ability to prioritize and work under tight deadlines
• Skilled at building relationships, fostering strong teams, and influencing others
• You are a self-motivated, great teammate with the ability to plan and complete work independently, and partner effectively to handle dependencies
• Strong desire to learn and develop additional skills and expertise over time, as well as drive process improvement
• You have excellent business judgement and maintain confidentiality of all data
• Providing consulting, support, and guidance to leadership, squad members, and other relevant partners to influence culture and behaviors

• Working in a Scrum Agile environment to deliver software products
• Leading and conducting business analyses to formulate and make recommendations

• Identifying and defining solutions to business problems, through creation and documentation of systems and process specifications
• Creating, documenting, and leading scrum team backlog (writing user stories / acceptance criteria, supporting prioritization, running refinement sessions, etc.)
• Collaborate closely with business partners, development teams, external vendors, and QA on plans, project management, requirements, design, testing, and implementation of solutions throughout the development lifecycle
• Supporting deployment, business readiness, and solution enablement, e.g., defining and documenting enablement tasks, supporting user procedure documentation, creation and delivery of solution training to internal teams, and communication
• Prioritize multiple initiatives and business analysis tasks at the same time