Systems Analyst (DEX)

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Job Description

THE IMPACT YOU WILL MAKE

The Systems Analyst (DEX) role will offer you the flexibility to make each day your own, while working alongside people who care so that you can deliver on the following responsibilities:

• Support day-to-day administration and optimization of the Nexthink platform.
• Analyze endpoint system behavior across Windows and MacOS to identify performance, reliability, and user experience trends.
• Use Nexthink telemetry and endpoint data to investigate system issues at scale and surface root causes affecting users.
• Build queries, dashboards, and investigations that translate raw endpoint data into operational insights.
• Develop and support scripted remediations to automate resolution of common endpoint issues.
• Partner with engineering and support teams to diagnose OS-level prolems involving drivers, services, applications, and system resources.
• Monitor device health indicators such as CPU, memory, disk, and network utilization to identify emerging patterns and degradation.
• Monitor performance indicators and provide reporting to support proactive and preventative IT Operations.
• Document findings, system behaviors, and remediation approaches to improve operational knowledge and repeatability.

THE EXPERIENCE YOU BRING TO THE TEAM

• 1-3 years of experience in endpoint system analysis and administration.
• Hands-on experience with Nexthink or similar DEX tool.
• Strong understanding of Windows and MacOS system architecture.
• Experience using scripting or automation to diagnose or remediate system issues.
• Exposure to ITSM processes (incident, requests, problem management).
• Experience analyzing telemetry or endpoint performance data.
• Ability to interpret technical findings and translate them into operational insights.

Desired Experience

• Bachelor's degree or equivalent work experience
• Programming and API experience
• Nexthink certification
• AI and Cloud Certified

Technical Skills

• Proficient knowledge of endpoint architecture (Windows/ MacOS)
• Strong PowerShell scripting skills and familiarity with automation concepts
• Understanding of SaaS application performance and user experience metrics
• Experience analyzing endpoint performance metrics and system telemetry
• Familiarity with endpoint management technologies (Intune, Jamf, SCCM or similar)
• Understanding of log analysis and system diagnostics
• Familiarity with reporting tools and data visualization principles.
• Ability to validate telemetry accuracy and identify false positives.

Interpersonal & Communication Skills

• Strong analytical and problem-solving mindset
• Clear written and verbal communication skills
• Ability to collaborate cross functionally with engineering and support teams
• Detail -orientated with structured documentation habits
• Curious and proactive in identifying opportunities for improvement
• Comfortable presenting findings to small product owner groups.

Tools

• Skilled in Nexthink or similar DEX tool
• Skill in PowerShell
• Skilled in Intune and JAMF or other endpoint management platforms
• Skilled in ServiceNow or similar ITSM platform
• Skilled in Azure AD/ Active Directory
• Skilled in Collaboration tools (Microsoft teams)
• Experience using Jira Cloud/ Apptio

End User Services - Technology Services - Associate

Target Pay Range: $79,000 to $97,000 a year

#LI-SB1

Qualifications

Education:
Bachelor's Level Degree (Required)

The future is what you make it to be. Discover compelling opportunities at Fanniemae.com/careers.

For most roles, employees are expected to work onsite on a regular basis at their designated office location. In-office work cadence is determined by your manager. Proximity within a reasonable commute to your designated office location is preferred unless the job is noted as open to remote.

Fannie Mae is an equal opportunity employer and considers qualified applicants for employment without regard to race, color, religion, sex, national origin, disability, age, sexual orientation, gender identity/gender expression, marital or parental status, or any other protected factor. Fannie Mae is committed to providing reasonable accommodations to qualified individuals with disabilities who are employees or applicants for employment, unless to do so would cause undue hardship to the company. If you need assistance using our online system and/or you need a reasonable accommodation related to the hiring/application process, please complete this form.

The hiring range for this role is set forth below. Final salaries will generally vary within that range based on factors that include but are not limited to, skill set, depth of experience, certifications, and other relevant qualifications. This position is eligible to participate in a Fannie Mae incentive program (subject to the terms of the program). As part of our comprehensive benefits package, Fannie Mae offers a broad range of Health, Life, Voluntary Lifestyle, and other benefits and perks that enhance an employee's physical, mental, emotional, and financial well-being. See more here.

Requisition compensation:
79000
to
97000

Client-provided location(s): Washington, DC, Plano, TX, Reston, VA

Job ID: Fannie-JR2102

Employment Type: FULL_TIME

Posted: 2026-02-26T19:21:12