Selling Guide Contact Center Senior Associate

Playing an essential role in the U.S. economy, Fannie Mae is foundational to housing finance. Here, your expertise can help fuel purpose-driven innovation that expands access to homeownership and affordable rental housing across the country. Join Fannie Mae to grow your career and help people find a place to call home.

Job Description

As a valued colleague on our team, you will work in a contact center and serve as a subject matter expert, responding to customer Selling Guide inquiries. Your role is to provide timely guidance and risk mitigation assistance, enabling customers to better understand Fannie Mae's guidelines as they originate mortgages. Additional responsibilities include contributing to selling policy, monitoring organizational risk, coordinating selling policy risk mitigation activities, and providing guidance and support to other groups.

THE IMPACT YOU WILL MAKE

The Selling Guide Contact Center Senior Associate role will offer you the flexibility to make each day your own, while working alongside people who care so that you can deliver on the following responsibilities:

• Provide timely assistance and support, primarily by phone, for selling policy inquiries
• Monitor, identify and provide guidance to mitigate selling policy risks to a customer, group or organization
• Coordinate selling policy risk activities across groups
• Analyze selling policy risks and collaborate with team to develop solutions
• Partner with customers, teams and business groups on selling policy risk mitigation strategies
• Implement plans or decisions to avoid selling policy risks or mitigate their impact

THE EXPERIENCE YOU BRING TO THE TEAM

Required Experiences:

• At least two years of relevant experience

Desired Experiences:

• Bachelor's degree or equivalent
• Data Analysis
• Gap Analysis
• Governance and Compliance Skills
• Impact and Risk Assessment
• Policy Creation
• Risk Assessment and Management Skills
• Risk Mitigation
• Policy Analysis
• Problem Solving
• Excellent verbal communication skills

Tools:

• Experience using Desktop Underwriter
• Skilled in Excel
• Experience using Salesforce CRM

Target Salary: $96.000-$124,000 a year

Single Family Market Engagement - Risk Analysis - Senior Associate

Qualifications

Education:
Bachelor's Level Degree (Required)

The future is what you make it to be. Discover compelling opportunities at Fanniemae.com/careers.

For most roles, employees are expected to work onsite on a regular basis at their designated office location. In-office work cadence is determined by your manager. Proximity within a reasonable commute to your designated office location is preferred unless the job is noted as open to remote.

Fannie Mae is an equal opportunity employer and considers qualified applicants for employment without regard to race, color, religion, sex, national origin, disability, age, sexual orientation, gender identity/gender expression, marital or parental status, or any other protected factor. Fannie Mae is committed to providing reasonable accommodations to qualified individuals with disabilities who are employees or applicants for employment, unless to do so would cause undue hardship to the company. If you need assistance using our online system and/or you need a reasonable accommodation related to the hiring/application process, please complete this form.

The hiring range for this role is set forth below. Final salaries will generally vary within that range based on factors that include but are not limited to, skill set, depth of experience, certifications, and other relevant qualifications. This position is eligible to participate in a Fannie Mae incentive program (subject to the terms of the program). As part of our comprehensive benefits package, Fannie Mae offers a broad range of Health, Life, Voluntary Lifestyle, and other benefits and perks that enhance an employee's physical, mental, emotional, and financial well-being. See more here.

Requisition compensation:
96000
to
124000

Client-provided location(s): Chicago, IL, Plano, TX

Job ID: Fannie-JR2016

Employment Type: FULL_TIME

Posted: 2026-01-11T19:27:54