Multifamily Customer Engagement Lead Associate

Playing an essential role in the U.S. economy, Fannie Mae is foundational to housing finance. Here, your expertise can help fuel purpose-driven innovation that expands access to homeownership and affordable rental housing across the country. Join Fannie Mae to grow your career and help people find a place to call home.

Job Description

As a valued colleague on our team, you will provide expert advice on overseeing customer network development and customer support activities, as well as supporting customer engagement opportunities. Additionally, you will be responsible for planning, directing, or coordinating operational activities for the team with the help of executives and staff managers.

THE IMPACT YOU WILL MAKE

The Multifamily Customer Engagement Lead Associate role will offer you the flexibility to make each day your own, while working alongside people who care so that you can deliver on the following responsibilities:

• Develop customer relationships across business units and/or customer accounts and strive to do what's right for our customers.
• Identify executives, managers, and team members to support customer relationships.
• Lead the team in supporting and selling the Fannie Mae's products and services to make sure people across the country have access to affordable financing opportunities.
• Provide support for operational activities.
• Guide the team in providing subject matter expertise, best practices, and recommendations for teams across the organization.
• Play a pivotal role in transaction management activities by partnering with various internal stakeholders across the Multifamily Division.

THE EXPERIENCE YOU BRING TO THE TEAM

Minimum Required Experience

• 4 years relevant experience

Desired Experience

• Bachelor's degree or equivalent
• Multifamily experience and/or real estate industry knowledge
• Experience in risk assessment and management, including evaluating and designing controls, conducting impact assessments, identifying control gaps, and remediating risk
• Ability to effectively collaborate with cross-functional partners to achieve shared goals
• Demonstrated expertise in operational excellence, with a proven ability to enhance and supervise business operations for optimal efficiency
• Strong relationship management skills, including engaging and managing stakeholders, customers and vendors, and building trusted professional partnerships
• Proven ability to gather accurate information, translate complex concepts and deliver clear, well-informed answers to key questions
• Strong influencing skills including negotiating, persuasion, meeting facilitation, and conflict resolution
• Proven experience leading planning and change management initiatives to successfully achieve strategic objectives
• Strong business insight, including advising, designing business models, customer and market analysis, forecasting, and benchmarking
• Experience managing project plans, resources, and people to ensure successful project completion
• Strong presentation skills with the ability to communicate information and ideas to an audience in a way that is engaging and easy to understand
• Experience preparing documentation and analytical reporting to support analysis, data discovery, and decision-making using tools such as Crystal Reports, Excel, or SSRS
• Skilled in Mural
• Experience using Salesforce CRM
• Skilled in Excel

Multifamily Customer Engagement - Customer and Partner Management - Lead Associate

Target Pay Range: $109,000 - $142,000 a year

#LI-NL1 - Hybrid

Qualifications

Education:
Bachelor's Level Degree (Required)

The future is what you make it to be. Discover compelling opportunities at Fanniemae.com/careers.

For most roles, employees are expected to work onsite on a regular basis at their designated office location. In-office work cadence is determined by your manager. Proximity within a reasonable commute to your designated office location is preferred unless the job is noted as open to remote.

Fannie Mae is an equal opportunity employer and considers qualified applicants for employment without regard to race, color, religion, sex, national origin, disability, age, sexual orientation, gender identity/gender expression, marital or parental status, or any other protected factor. Fannie Mae is committed to providing reasonable accommodations to qualified individuals with disabilities who are employees or applicants for employment, unless to do so would cause undue hardship to the company. If you need assistance using our online system and/or you need a reasonable accommodation related to the hiring/application process, please complete this form.

The hiring range for this role is set forth below. Final salaries will generally vary within that range based on factors that include but are not limited to, skill set, depth of experience, certifications, and other relevant qualifications. This position is eligible to participate in a Fannie Mae incentive program (subject to the terms of the program). As part of our comprehensive benefits package, Fannie Mae offers a broad range of Health, Life, Voluntary Lifestyle, and other benefits and perks that enhance an employee's physical, mental, emotional, and financial well-being. See more here.

Requisition compensation:
109000
to
142000

Client-provided location(s): Washington, DC, Plano, TX

Job ID: Fannie-JR2261

Employment Type: FULL_TIME

Posted: 2026-03-27T20:23:28