Mortgage Ops Lead - Document Custody

Playing an essential role in the U.S. economy, Fannie Mae is foundational to housing finance. Here, your expertise can help fuel purpose-driven innovation that expands access to homeownership and affordable rental housing across the country. Join Fannie Mae to grow your career and help people find a place to call home.

Job Description

As a valued colleague on our team, you will lead the team to support customer and performance measures focusing on completeness, timeliness, quality, and customer satisfaction. You will engage with customers to understand business needs and priorities and lead efforts to deliver those outcomes. You will identify, recommend, and assist with implementing process improvements to increase customer value, as well as identify and resolve customer problems, process exceptions, and risks.

IMPACT YOU WILL MAKE

The Mortgage Ops Lead - Document Custody is responsible for maintaining and overseeing Fannie Mae's custody operations framework, including standards, policies, procedures, and third-party requirements. This role partners closely with internal stakeholders and Document Custodians to ensure operational excellence, risk mitigation, and regulatory compliance across the SF Custody function.

Key Responsibilities

• Lead the partnership with Fannie Mae's Custody Operations and the third-party Document Custodians to identify, manage, and resolve certification, operational, or custody exceptions.
• Guide the Custody Operations team in identifying custodial errors and/or possible improvements to reduce risks.
• Build and maintain relationships with Document Custodian partners. Provide advice and share custodial operations knowledge with Custodian managers and staff to strengthen governance, risk and control environments, as appropriate.
• Lead and maintain Fannie Mae's Single-Family Custody Operations requirements, Standards, Policies, and Procedures.
• Manage the creation, maintenance, and distribution of Document Custodian Notices for external communications.
• Conduct second-level review of remediation documentation; leverage Custody Operations Manager guidance as needed, to finalize Agreed Upon Procedures (AUP) Audit internal reviews and Quality Control deliverables.
• Review and analyze Document Custodian performance and risk metrics, including:

• Certification volumes
• Service Level Agreement (SLA) trends
• Operational risk events
• Release activity
• Lost Note Affidavits
• Fannie Mae scorecard results

• 5 years experience in the mortgage business
• Shows curiosity and adaptability in learning and responsibly applying new technologies, including artificial intelligence, to reimagine how we work.

• Bachelor's degree or equivalent professional experience.
• Strong knowledge of custody operations, document custodianship, or mortgage loan servicing preferred.
• Experience with third-party risk management, audits, or operational risk governance.
• Strong analytical and organizational skills with attention to detail.
• Ability to collaborate effectively with cross-functional teams, including Legal, Risk, and external partners.
• Excellent written and verbal communication skills.

• Risk Management & Compliance
• Stakeholder Engagement
• Process Governance
• Data Analysis & Reporting
• Operational Excellence