Internal Communications Manager

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Job Description

As a valued leader on our Internal Communications team, you will lead the development and delivery of internal communication strategies for a portfolio that includes Chief Operating Office partners at both the division and enterprise level. You will work closely with senior executives, business partners, and their teams to tell the Fannie Mae story, support change initiatives, strengthen engagement, and help employees understand the impact of their work.

In this role, you will provide strategic counsel across a complex portfolio, lead high-impact communications, and oversee two individual contributors. The role requires strong judgment, clear prioritization, and the ability to manage workload, capacity, and competing business needs while coaching team members to grow in skill and impact. You will bring active listening and curiosity, standing confidently behind recommendations informed by data insights, business context, and experience.

Success in this role requires dedication to developing others, passion for clear writing, a collaborative and proactive mindset, and commitment to integrity and accountability.

THE IMPACT YOU WILL MAKE

The Internal Communications Manager role will offer you the flexibility to make each day your own while working alongside people who care so that you can deliver on the following responsibilities:

• Strategic Communication Leadership: Lead the development, delivery, and continuous improvement of internal communications strategies for the enterprise or for select business division audiences, based on evolving priorities and business needs.
• Executive Communications and Partner Counsel: Serve as a trusted communications advisor to senior executives, ensuring messages are clear, compelling, and aligned with business priorities. Maintain strong working relationships and regular touchpoints across leaders, their staff, and initiative leads to support the business's highest priorities.
• Change Management: Guide communications strategies that support organizational change, partnering with key stakeholders to navigate transitions, anticipate employee sentiment, and foster a forward-looking and resilient culture.
• Team Leadership and Capacity Management: Lead and develop two individual contributors by setting clear expectations, coaching performance, strengthening strategic thinking, and helping them grow in communications, partnership, and judgment. Manage team workload across multiple priorities, balancing planned work, urgent needs, and high-visibility requests. Make sound decisions about sequencing, tradeoffs, and resourcing to keep the team focused on the highest-value work.
• Decision-Making and Collaboration: Assess communications needs, develop recommendations, and make informed decisions within scope, escalating strategically when broader enterprise implications arise. Work together with fellow managers responsible for enterprise and division communications, along with colleagues in public relations, executive communications, marketing, social media, and other business areas to enhance integrated communications and boost overall effectiveness.
• Creative Storytelling and Insights: Apply storytelling techniques and data-driven insights to inform and improve communications strategies in support of business outcomes.

• 6 years of internal or corporate communications experience in a corporate environment; majority in private-sector corporate communications.
• Experience leading complex strategic communications plans end-to-end across a division or enterprise.
• Demonstrated strategic judgment and initiative appropriate for a people manager role.
• Proven experience leading, coaching, and mentoring staff.
• Strong writing, editing, presenting, and storytelling skills; able to match an author's voice and tailor to audiences. Proficient in AP Style and Microsoft Office.
• Strong relationship and project management skills; able to lead multiple priorities, meet deadlines, influence stakeholders, facilitate meetings, and resolve conflict.
• Curious and proactive in learning the business and building relationships across the organization.
• Experience supporting change communications, advancing strategic objectives, and addressing employee sentiment and feedback.
• Ability to use data to measure communications effectiveness, recommend improvements, and adapt to evolving needs.

• 8+ years in internal communications (finance/tech preferred) and/or significant executive communications advisory experience.
• Bachelor's degree in communications or public affairs preferred.
• Strongly preferred: Formal people management experience, including coaching staff and managing team workload and capacity; equivalent leadership/mentoring experience considered.
• Experience supporting complex portfolios; strong executive presence; able to drive audience-relevant messaging, including for events and related logistics.