Senior Service Design & Transition Analyst

Company Description

Experian is a global data and technology company, powering opportunities for people and businesses around the world. We help to redefine lending practices, uncover and prevent fraud, simplify healthcare, deliver digital marketing solutions, and gain deeper insights into the automotive market, all using our unique combination of data, analytics and software. We also assist millions of people to realize their financial goals and help them to save time and money.

We operate across a range of markets, from financial services to healthcare, automotive, agri finance, insurance, and many more industry segments.

We invest in people and new advanced technologies to unlock the power of data and to innovate. A FTSE 100 Index company listed on the London Stock Exchange (EXPN), we have a team of 23,300 people across 32 countries. Our corporate headquarters are in Dublin, Ireland. Learn more at experianplc.com.

Description

Reporting to the Head of Service Design & Transition, you will lead the structured delivery of Service Design and Transition activities for new or changed services across the UK&I. You will ensure supportability, commercial readiness, operational suitability, and a smooth handover into Service Operations.

What you'll do:

• Ensure new and modified services meet business needs and transition them successfully into operational use.
• Be main ITSM contact for sales teams during client bids, coordinating commercial service design inputs.
• Manage stage‑gate approvals and present changes at relevant Service Design & Transition Boards.
• Create all Design & Transition documentation to ensure operational teams are ready and informed.
• Assess early service performance in ELS/production and capture improvements and lessons learned.
• Work with architecture, strategy, and operations teams to validate designs, transition plans, and service readiness.
• Identify and manage risks, escalating to ITSM and Risk teams.
• Ensure compliance with Experian policies and regulatory requirements (security, data compliance, FCA).
• Support a world‑class customer experience throughout the contracting, design, and transition phases.
• Follow Experian best practices, considering tools, third parties, performance targets, and service measures.
• Maintain documentation and evidence of discussions, approvals, and decisions.
• Monitor KPIs across the Service Design & Transition lifecycle, driving improvements and Service level agreement alignment.
• Promote processes and identify opportunities to streamline ways of working.

Qualifications

What you'll bring:

• 5+ years experience in Service Design and Service Transition within a large corporate or enterprise environment.
• Experience of working with multiple stakeholders across multiple teams or departments
• Experience identifying and delivering continual improvement initiatives
• Experience communicating with technical teams and describe technical issues to non-technical people at all levels of seniority

Additional Information

What you will get:

• Personal Development - career pathway for professional growth supported by learning and development programs and unlimited access to online educational training courses, learning materials & book.
• Work environment - excellent work conditions with friendly environment, recognized strong team spirit, and fun and quality recreation time.
• Social benefit package including life insurance, food vouchers, additional health insurance, monthly flex allowance and internet coverage, corporate discounts, marriage and childbirth / adoption allowance, Multisport card, Sharesave plan, Employee assistance program, а birthday gift and many other benefits!
• Work-life balance - 25 days paid vacation, 1 additional day off for your birthday and extra 3 paid days for participation in Social responsibility event.
• Opportunity for Flexible working hours and Home Office.

Experian is an Equal opportunity employer. Everyone can succeed at Experian and bring their whole self to work, irrespective of their gender, ethnicity, religion, colour, sexuality, physical ability or age. If you have a disability or special need that requires accommodation, please let us know at the earliest opportunity.

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Client-provided location(s): Sofia, Bulgaria

Job ID: Experian-744000111016036

Employment Type: FULL_TIME

Posted: 2026-02-25T18:36:31