Senior Director, Tax Operations - Remote

Company Description

Experian is a global data and technology company, powering opportunities for people and businesses around the world. We help to redefine lending practices, uncover and prevent fraud, simplify healthcare, create marketing solutions, and gain deeper insights into the automotive market, all using our unique combination of data, analytics and software. We also assist millions of people to accomplish their financial goals and help them save time and money.

We operate across a range of markets, from financial services to healthcare, automotive, agribusiness, insurance, and many more industry segments.

We invest in people and new advanced technologies to unlock the power of data. As a FTSE 100 Index company listed on the London Stock Exchange (EXPN), we have a team of 22,500 people across 32 countries. Our corporate headquarters are in Dublin, Ireland. Learn more at experianplc.com.

Description

About the Role

The Senior Director of Tax Operations is a senior leadership role that transforms unemployment tax operations and leads high-impact payroll tax consulting services. You will reimagine end-to-end processes, modernize service delivery models, and position tax operations as a strategic differentiator within the employer services industry.

This is a dual-focus role that balances operational leadership with client-facing consulting oversight. You bring deep payroll and unemployment tax expertise, executive presence, and experience building scalable, high-performing teams. You will report to Experian's Managing Director, Payroll Tax Consulting. You will have limited travel, approximately 5%, or less.

What You'll Do

• Provide strategic and operational leadership for the unemployment tax team delivering services under standard unemployment claims administration contracts.
• Oversee core unemployment tax activities, including:
  • Review and routing of unemployment tax correspondence
  • Analysis and validation of unemployment tax rates
  • Execute statutory election opportunities
  • Prepare annual tax rate reports and projections
• Reimagine and standardize end-to-end unemployment tax processes to improve efficiency, accuracy, and client experience.
• Partner with senior leaders on enterprise programs and complex client engagements.
• Ensure compliance, scalability, and service delivery across all unemployment tax services.

• Lead a team of payroll tax consultants, providing mentorship, and technical guidance.
• Be a pod leader, managing payroll tax consulting projects from initiation through completion.
• Review technical deliverables to ensure accuracy, quality, and regulatory compliance.
• Develop tailored project plans with care for client risks, needs, and objectives.
• Be a senior client advisor, maintaining relationships and addressing issues.

• You will help transform unemployment tax operations into a modern, value-driven service.
• You will help scale a growing payroll tax consulting practice by leading new consulting pods.
• You will directly influence client satisfaction, operational efficiency, and revenue growth.
• You will help position Experian as a market leader in employer tax services.

• Strategic mindset with the ability to translate vision into execution
• People leadership and talent development skills
• Collaborative leadership style
• Accountability and integrity

• Bachelor's degree in Accounting, Finance, Business, or a related field (or equivalent experience).
• 10+ years of experience in payroll tax, unemployment tax, or employer tax services.
• Experience leading teams and managing complex, multi-phase projects.
• Deep technical knowledge of payroll tax consulting and unemployment tax compliance.
• Client-facing experience, including executive-level communication and relationship management.
• Experience leading process improvement and operational transformation.
• CPA, CPP, or other relevant professional certification.
• Experience in consulting, professional services, or project-based delivery environments.
• Experience scaling teams or service offerings to support growth.
• Familiarity with employer services platforms or strategic partnerships (e.g., payroll providers).

• Great compensation package and bonus plan.
• Core benefits including medical, dental, vision, and matching 401K.
• Flexible work environment, ability to work remote, hybrid or in-office.
• Flexible time off including volunteer time off, vacation, sick and 12-paid holidays.
• Explore all our exciting benefits here: https://yourexperianbenefits.com/cand-index.html.