Product Operations Director - Remote

Company Description

About us, but we'll be brief

Ready to make a difference? Experian has evolved into a global tech company in data and analytics. We're passionate about unlocking the power of data to transform lives and create opportunities for consumers, businesses and society.

Discover the Unexpected - Our 22k amazing employees in 30+ countries believe the possibilities for you, and the world, are growing. We're investing in the future, through new technologies, accomplished people and new ideas so we can help create a better tomorrow. To do this we employ 'big-thinkers' that share our purpose #uniquelyexperian

Description

The Product Operations Director plays a critical role in enabling the Product Management organization to operate efficiently, consistently, and with high quality across the entire product lifecycle. You will establish and maintain the processes, data, tools, and governance frameworks that allow product managers to execute effectively from ideation through launch and market adoption. The Product Operations Director partners closely with product managers, engineering, marketing, sales, finance, and customer support to ensure product planning, development, and go-to-market activities are coordinated, data-driven, and scalable. You will report to our Vice President, Product Management (Experian Automotive).

• Develop, document, and maintain standardized product management processes, frameworks, and tools.
• Ensure product managers follow defined methodologies (e.g., discovery, business case development, requirements, prioritization, launch readiness).
• Improve product workflows to enhance speed, quality, and cross-functional alignment.
• Facilitate training and onboarding for product managers on process, tools, and best practices.

• Support the product planning and prioritization process, ensuring inputs, artifacts, and decision criteria across teams.
• Assist product leaders in creating portfolio dashboards, roadmaps, and reporting mechanisms.
• Manage the intake, assessment, and documentation of new product ideas, opportunities, and change requests.

• Partner with product managers to ensure important deliverables are completed at each lifecycle stage.
• Guide coordination with engineering, marketing, sales, and operations to ensure operational readiness for upcoming releases.
• Monitor process adherence and highlight risks, gaps, or delays in product execution.
• Support the Product Readiness Manager during launch cycles, ensuring agreement on established frameworks.

• Manage key product management tools (e.g., Jira, Aha!, Roadmunk, Confluence) and ensure teams use them.
• Develop standardized dashboards and measurements for product performance, roadmap progress, and operational health.
• Provide insights and reporting to product leadership for operational decision-making.

• Be a central point of coordination between product management and other teams.
• Ensure teams have the documentation, visibility, and communication needed to execute plans effectively.
• Support post-launch assessments and retrospectives to produce applicable improvements for future releases.

• Bachelor's degree in Business, Product Management, Operations, or related field.
• 5-7 years of experience in product operations, product management, program management, or business operations within a product-centric organization.
• Experience with product lifecycle processes and Agile development environments.
• Experience implementing and optimizing product management frameworks and tools.
• Experience turning operational data into insights and recommendations.

• Expertise in process design and continuous improvement.
• High attention to detail with organizational discipline.
• Ability to drive accountability and influence without authority.
• Proficiency in project and product management tools (Jira, Aha!, Confluence, Asana).
• Ability to work effectively across multiple teams and levels of leadership.

• Great compensation package and bonus plan
• Core benefits including full medical, dental, vision, and matching 401K
• Flexible work environment, ability to work fully remote, hybrid or in-office
• Flexible time off, including volunteer time off, vacation, sick, and 12-paid holidays