Junior Account Access Specialist
Yesterday• Sofia, Bulgaria
Company Description
Experian is a global data and technology company, powering opportunities for people and businesses around the world. We help to redefine lending practices, uncover and prevent fraud, simplify healthcare, create marketing solutions, and gain deeper insights into the automotive market, all using our unique combination of data, analytics and software. We also assist millions of people to accomplish their financial goals and help them save time and money.
We operate across a range of markets, from financial services to healthcare, automotive, agribusiness, insurance, and many more industry segments.
We invest in people and new advanced technologies to unlock the power of data. As a FTSE 100 Index company listed on the London Stock Exchange (EXPN), we have a team of 22,500 people across 32 countries. Our corporate headquarters are in Dublin, Ireland. Learn more at experianplc.com.
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Description
The Junior Account Access Specialist (Client Access Management Team) is responsible for end-to-end operational performance of identity and access management (IAM) services for UK&I Experian customers and products. This role is responsible of executing the requests as per the SLA and KPI requirements, ensures compliance with Experian Access Management standards and UK regulatory frameworks.
You will be reporting to the Client Access Management lead.
What you will do:
Operational responsibility and Regulatory Compliance:
- Execution and daily management of all access management processes, ensuring 100% adherence to SLAs and KPIs for CIAM/CAM operations.
- Point of contact for IAM scenarios, including exceptions and escalations.
- Maintain expertise across all Experian products and systems involved in access provisioning.
- Ensure all activities comply with internal Experian IAM standards and UK regulations (e.g., GDPR, FCA, DPA), identifying and mitigating compliance risks.
- Support audits and respond to information security queries as needed.
Client-Facing Responsibilities and High quality Communication:
- Provide daily support to clients on access requests, acting as the main liaison for both first and second-line support (service and system perspective).
- Execute/Participate in client communications for onboarding, attestation, and user access review processes, ensuring clarity, professionalism, and issue resolution.
- Analyze client requirements, validate information, ensure correct and secure outcomes.
Process Improvement and Knowledge Sharing:
- Identify and drive process improvements, update documentation, and share best practices to enhance team performance and service delivery.
Qualifications
What you will bring:
- Demonstrated responsibility of operational performance, KPIs, and SLAs in a regulated environment Technical understanding of IAM systems and processes
- Regulatory compliance awareness (GDPR, FCA, DPA, etc.)
- Excellent client-facing skils and ability to manage escalations
Qualifications:
- 1 year of experience in IAM or a related field
- Fluency in written and spoken English
Additional Information
What you will get:
- Personal Development - career pathway for professional growth supported by learning and development programs and unlimited access to online educational training courses, learning materials & book.
- Work environment - excellent work conditions with friendly environment, recognized team spirit, and fun and quality recreation time.
- Social benefit package including life insurance, food vouchers, additional health insurance, monthly flex allowance and internet coverage, corporate discounts, marriage and childbirth / adoption allowance, Multisport card, Sharesave plan, Employee assistance program, а birthday gift and many other benefits!
- Work-life balance - 25 days paid vacation, 1 additional day off for your birthday and extra 3 paid days for participation in Social responsibility event.
- Opportunity for Flexible working hours and Home Office.
Experian is an Equal opportunity employer. Everyone can succeed at Experian and bring their whole self to work, irrespective of their gender, ethnicity, religion, color, sexuality, physical ability or age. If you have a disability or special need that requires accommodation, please let us know at the earliest opportunity.
Experian Careers - Creating a better tomorrow together
Find out what its like to work for Experian by clicking here
Experian Careers - Creating a better tomorrow together
Find out what its like to work for Experian by clicking here
Client-provided location(s): Sofia, Bulgaria
Job ID: Experian-744000109012696
Employment Type: FULL_TIME
Posted: 2026-02-13T18:36:49
Perks and Benefits
Health and Wellness
- Health Insurance
- Dental Insurance
- Vision Insurance
- Life Insurance
- Short-Term Disability
- Long-Term Disability
- HSA With Employer Contribution
- FSA
- HSA
- Pet Insurance
- Mental Health Benefits
Parental Benefits
- Birth Parent or Maternity Leave
- Adoption Assistance Program
- Family Support Resources
- Adoption Leave
- Non-Birth Parent or Paternity Leave
- Fertility Benefits
Work Flexibility
- Hybrid Work Opportunities
- Remote Work Opportunities
- Flexible Work Hours
Office Life and Perks
- Casual Dress
- Commuter Benefits Program
Vacation and Time Off
- Paid Holidays
- Personal/Sick Days
- Volunteer Time Off
- Paid Vacation
- Leave of Absence
Financial and Retirement
- 401(K) With Company Matching
- Company Equity
- Performance Bonus
- Stock Purchase Program
Professional Development
- Leadership Training Program
- Tuition Reimbursement
- Promote From Within
- Shadowing Opportunities
- Access to Online Courses
- Internship Program
- Work Visa Sponsorship
- Associate or Rotational Training Program
- Mentor Program
Diversity and Inclusion
- Employee Resource Groups (ERG)
- Unconscious Bias Training
- Diversity, Equity, and Inclusion Program