[Expression of Interest] - Client Service Executive
2 days ago• Kuala Lumpur, Malaysia
Company Description
Experian is a global data and technology company, powering opportunities for people and businesses around the world. We operate across a range of markets, from financial services to healthcare, automotive, agribusiness, insurance, and many more. Experian invests in people and new advanced technologies to unlock the power of data. We have an amazing team of 25,200 people in 32 countries.
Our uniqueness is that we celebrate yours. Experian's people first, inclusive and purpose driven culture is multi award-winning; World's Best Workplaces™ 2025 (Fortune Global Top 25), Great Place To Work™ in 26 countries to name a few. Check out Experian Life on social or explore our Careers Site to understand why. Experian is also proud to be an Equal Opportunity and Affirmative Action employer. If you have a disability or special need that requires accommodation, please let us know at the earliest opportunity.
Benefits & Perks:
- Hybrid work arrangement: home and office
- Inclusive paid leave
- People-first and inclusive workplace
- Career growth opportunities
- Exposure to diverse, global teams
- Experian Cares flexible benefits
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Description
What you'll do
As a member of our Client Services Team, you will be the professional and client-centric voice of Experian Credit Services Singapore, addressing enquiries and feedback about our products and services through all communication channels. You will provide solutions in ways that best meet our customers' requirements in accordance with our organization's best practices and deliver best-in-class service experience to our customers. Areas of work include Customer Care Support, Customer Data Maintenance and Lead Qualification.
We are looking for a, accountable, team-player with a-attitude and relevant experience in Customer Service to succeed in this role. The ideal candidate must have worked in MNC / financial institutions and has demonstrated track records to overcome the complexities of working.
What you'll need to bring to the role
- Provide best-in-class service experience to customers through effective handling of all enquiries and feedback within committed service-level-agreement (SLA).
- Understand customer requirements, qualify, and generate leads or provide direct product recommendations, through Experience interpreting and responding to customer questions and requests and collaboration with different cross functional teams.
- Achieve or exceed hard targets and objectives (e.g: Service Quality Rating).
- Accurately maintenance of customers' data via our CRM systems.
- Provide support in system upgrade, product launches or Business Continuity Plan (BCP) which may take place during non-operational hours/days, as required.
- Assume any report or task assigned that are relevant to customer service.
- This role will be reporting to Senior Client Service Manager.
Qualifications
What we are looking for
- Minimum 2 years of experience in customer service
- Strong sense of client-centricity and ability to connect with diverse client profiles (both B2C and B2B)
- Proven ability to excel as part of a team
- Bilingual candidate (English & Mandarin) is preferred
- Diploma/Degree in business or relevant studies is preferred
- Familiarity with Singapore business landscape is preferred
Additional Information
Recruitment Fraud Awareness - Experian's recruitment process is conducted only through authorised channels. Recruitment communications will only be sent from an @experian.com email address. Experian will never ask candidates to make any payment as part of an application, interview, assessment, onboarding, or recruitment process. To apply for roles or verify opportunities, please visit experian.com/careers
Experian Careers - Creating a better tomorrow together
Find out what its like to work for Experian by clicking here
Experian Careers - Creating a better tomorrow together
Find out what its like to work for Experian by clicking here
Client-provided location(s): Kuala Lumpur, Malaysia
Job ID: Experian-744000156327074
Employment Type: FULL_TIME
Posted: 2026-10-20T19:24:35
Perks and Benefits
Health and Wellness
- Health Insurance
- Dental Insurance
- Vision Insurance
- Life Insurance
- Short-Term Disability
- Long-Term Disability
- HSA With Employer Contribution
- FSA
- HSA
- Pet Insurance
- Mental Health Benefits
Parental Benefits
- Birth Parent or Maternity Leave
- Adoption Assistance Program
- Family Support Resources
- Adoption Leave
- Non-Birth Parent or Paternity Leave
- Fertility Benefits
Work Flexibility
- Hybrid Work Opportunities
- Remote Work Opportunities
- Flexible Work Hours
Office Life and Perks
- Casual Dress
- Commuter Benefits Program
Vacation and Time Off
- Paid Holidays
- Personal/Sick Days
- Volunteer Time Off
- Paid Vacation
- Leave of Absence
Financial and Retirement
- 401(K) With Company Matching
- Company Equity
- Performance Bonus
- Stock Purchase Program
Professional Development
- Leadership Training Program
- Tuition Reimbursement
- Promote From Within
- Shadowing Opportunities
- Access to Online Courses
- Internship Program
- Work Visa Sponsorship
- Associate or Rotational Training Program
- Mentor Program
Diversity and Inclusion
- Employee Resource Groups (ERG)
- Unconscious Bias Training
- Diversity, Equity, and Inclusion Program