End User Engineer Intern

Company Description

Experian is a global data and technology company, powering opportunities for people and businesses around the world. We help to redefine lending practices, uncover and prevent fraud, simplify healthcare, create marketing solutions, and gain deeper insights into the automotive market, all using our unique combination of data, analytics and software. We also assist millions of people to realize their financial goals and help them save time and money.

We operate across a range of markets, from financial services to healthcare, automotive, agribusiness, insurance, and many more industry segments.

We invest in people and new advanced technologies to unlock the power of data. As a FTSE 100 Index company listed on the London Stock Exchange (EXPN), we have a team of 22,500 people across 32 countries. Our corporate headquarters are in Dublin, Ireland. Learn more at experianplc.com.

Description

The End User Services Intern will support the End User Services team in delivering day-to-day IT support and maintaining a consistent, secure, and high-quality end user experience.

This role provides exposure to desktop support, device management, and IT service operations while assisting senior team members with basic operational tasks

What you'll need to bring to the team:

• Provide first-level support for end user devices (laptops, desktops, peripherals)

• Assist in troubleshooting basic hardware and software issues under supervision

• Support installation, configuration, and updates of operating systems and applications

• Help track and monitor IT tickets and ensure timely updates to users

• Assist with routine system updates and patching activities

• Support asset management activities (inventory tracking, device setup, and decommissioning)

• Work with team members to maintain documentation and standard operating procedures

• Assist in preparing reports on common issues and service trends

• Coordinate with internal teams (Help Desk, Infrastructure, Security) for issue resolution

• Follow IT security policies and support basic endpoint security practices Learning opportunities

• Exposure to enterprise tools and endpoint management systems

• Understanding of IT service management (ITSM) and ticketing processes

• Hands-on experience with desktop support and end user environments

• Basic exposure to security and patch management practices

• Insight into ITIL-based service delivery and operational processes

• Opportunity to gain hands-on experience by contributing to regional and global IT project rollouts and initiatives

Qualifications

More about you

• Currently pursuing a Diploma or Bachelor's degree in IT, Computer Science, or related field

• Basic understanding of Windows OS and Microsoft Office applications

• Familiarity with computer hardware and troubleshooting fundamentals

• Strong willingness to learn and take initiative

• Good communication and interpersonal skills

• Ability to work collaboratively in a team environment

• Attention to detail and good organizational skill

Additional Information

Our uniqueness is that we celebrate yours. Experian's culture and people are important differentiators. We take our people agenda very seriously and focus on what matters; DEI, work/life balance, development, authenticity, collaboration, wellness, reward & recognition, volunteering... the list goes on. Experian's people first approach is award-winning; World's Best Workplaces™ 2024 (Fortune Top 25), Great Place To Work™ in 24 countries, and Glassdoor Best Places to Work 2024 to name a few. Check out Experian Life on social or our Careers Site to understand why.

Experian is proud to be an Equal Opportunity and Affirmative Action employer. Innovation is an important part of Experian's DNA and practices, and our diverse workforce drives our success. Everyone can succeed at Experian and bring their whole self to work, irrespective of their gender, ethnicity, religion, colour, sexuality, physical ability or age. If you have a disability or special need that requires accommodation, please let us know at the earliest opportunity.

Experian Careers - Creating a better tomorrow together

Find out what its like to work for Experian by clicking here