Digital Operations Analyst

Company Description

Experian is a global data and technology company, powering opportunities for people and businesses around the world. We help to redefine lending practices, uncover and prevent fraud, simplify healthcare, provide digital marketing solutions, and gain deeper insights into the automotive market, all using our unique combination of data, analytics and software. We also assist millions of people to realise their financial goals and help them to save time and money.

We operate across a range of markets, from financial services to healthcare, automotive, Agri finance, insurance, and many more industry segments.

We invest in experienced people and new advanced technologies to unlock the power of data and to innovate. A FTSE 100 Index company listed on the London Stock Exchange (EXPN), we have a team of 23,300 people across 32 countries. Our corporate headquarters are in Dublin, Ireland. Learn more at experianplc.com.

Description

The Digital Operations Analyst is responsible for ensuring the stability, reliability, and operational readiness of Digital data pipelines and partner integrations. The role combines production run monitoring, small-scale operational engineering, and hands-on onboarding of new partners and data feeds. You will work with Engineering, QA, Product, and external partners to maintain seamless daily operations and help grow Digital platforms. Reporting into the Digital Operations Manager.

What you'll do:

Production Run Monitoring

• Monitor daily AWS, Airflow и EMS production workflows.
• Identify and resolve run failures; perform basic diagnostics and impact assessment.
• Manage incidents (ServiceNow/Jira) and provide stakeholder updates.
• Maintain dashboards, alerts и operational runbooks.

Small Fixes & Operational Engineering

• Investigate and resolve minor production issues (Python fixes, config updates, permissions).
• Apply quick operational adjustments without full engineering cycles.
• Maintain small automation scripts and utilities.
• Collaborate with Engineering for complex defects.

Onboarding New Partners and Data Feeds

• Set up partner environments using templated AWS/Airflow/EMS configurations.
• Validate test feeds, schemas, formats и data quality.
• Configure ingestion pipelines and support first‑run execution.
• Document onboarding steps and ensure smooth transition to BAU.

Qualifications

What you'll bring:

• Bachelor's degree in Computer Science, Informatics, Mathematics, Engineering, or related field
• 1-3 years of experience in data operations, data engineering support, or a similar technical role.
• Experience with cloud‑based data workflows (AWS preferred).
• Practical exposure to Airflow, ETL pipelines, or operational data environments.
• Hands‑on experience with Python scripting and debugging.
• Understanding of structured data formats (CSV, JSON, XML).
• Experience with Git or similar version‑control systems.
• Operational knowledge of AWS (S3, Lambda, ECS/EKS, CloudWatch, IAM basics).
• Familiarity with Airflow DAGs, scheduling and log interpretation.
• Practical Python skills for debugging and operational scripting.
• Understanding of ETL concepts and data pipeline workflows.
• Read logs/exceptions and diagnose production run failures.
• Cross‑team coordination and confidence working with external partners.

Additional skills that would be advantageous:

• Experience with ITSM tools (e.g., ServiceNow/Jira) and contribution to RCA.
• Experience maintaining dashboards/alerts/runbooks (e.g., CloudWatch metrics and alarms).
• Familiarity with Git and code hygiene for small operational fixes.
• Understanding of structured data formats and validation (CSV, JSON, XML).

Additional Information

You will get:

• Personal Development - career pathway for professional growth supported by learning and development programs and unlimited access to online educational training courses, learning materials and books.
• Work environment - excellent work conditions with friendly environment, recognized team spirit, and fun and quality recreation time.
• Social benefit package including life insurance, food vouchers, additional health insurance, monthly flex allowance and internet coverage, corporate discounts, marriage and childbirth / adoption allowance, Multisport card, Sharesave plan, Employee assistance program, а birthday gift and many other benefits!
• Work-life balance - 25 days paid vacation, 1 additional day off for your birthday and extra 3 paid days for participation in Social responsibility event.
• Opportunity for Flexible working hours and Home Office.

Experian is an Equal opportunity employer. Everyone can succeed at Experian and bring their whole self to work, irrespective of their gender, ethnicity, religion, colour, sexuality, physical ability or age. If you have a disability or special need that requires accommodation, please let us know at the earliest opportunity.

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Client-provided location(s): Sofia, Bulgaria

Job ID: Experian-744000118377807

Employment Type: FULL_TIME

Posted: 2026-04-03T18:34:57