Customer Success Apprentice

Company Description

Experian is a global data and technology company, powering opportunities for people and businesses around the world. We help to redefine lending practices, uncover and prevent fraud, simplify healthcare, create marketing solutions, and gain deeper insights into the automotive market, all using our unique combination of data, analytics and software. We also assist millions of people to realise their financial goals and help them save time and money.

We operate across a range of markets, from financial services to healthcare, automotive, agribusiness, insurance, and many more industry segments.

We invest in people and new advanced technologies to unlock the power of data. As a FTSE 100 Index company listed on the London Stock Exchange (EXPN), we have a team of 22,500 people across 32 countries. Our corporate headquarters are in Dublin, Ireland. Learn more at experianplc.com

Description

Business-to-Business (B2B) sales is an exciting area at Experian, which provides data quality software to a range of clients. Our products help organisations improve their data so they can serve their customers better.

You'll join our Customer Success team, who make sure our clients are happy, supported, and get value from working with us. The team focuses on retaining our existing client base and finding ways to opportunities to grow these relationships by identifying new business opportunities. In simple terms-they build strong connections, give great service, and help clients love working with Experian.

Day to day as a Customer Success Apprentice, you will:

• Work towards your retention and renewal targets, making sure clients are happy and stay on track with their contracts.
• Build and maintain strong relationships with customers through regular phone and email contact, understanding their goals and challenges.
• Explain the value of our products clearly, helping customers understand how Experian's Data Validation solutions support their needs.
• Spot opportunities to upsell or cross-sell, using conversations with customers to identify where they might benefit from additional products or features.
• Use Salesforce CRM daily to stay organised, manage your accounts, and keep accurate forecasts for the next three months.
• Identify and manage potential renewal risks early, supporting customers who may need extra help and working to resolve any issues.
• Collaborate with a wide range of colleagues across the business to deliver a great customer experience and support overall growth.
• Share customer feedback internally, acting as the "voice of the customer" to help us continue improving our service.

• Legal right to work in the UK: this role is not capable of visa sponsorship.
• To have obtained or be predicted to achieve at least 96 UCAS points from 3 A Levels (or equivalent qualification) at Grade C or above.
• To have obtained GCSE Maths and English at Grade 4 or above.
• You must not have a degree in a similar subject
• Due to UK government apprenticeship funding rules, you must have lived in the UK for at least 3 years

• Hybrid working: You'll need to be on-site in our London office for a minimum of 40% of your working week.
• Great compensation package and discretionary bonus plan
• Core benefits include pension, bupa healthcare, sharesave scheme and more!
• 25 days annual leave with 8 bank holidays and 3 volunteering days. You can also purchase additional annual leave.