Customer Service Advisor

Company Description

Experian is a global data and technology company, powering opportunities for people and businesses around the world. We help to redefine lending practices, uncover and prevent fraud, simplify healthcare, create marketing solutions, and gain deeper insights into the automotive market, all using our unique combination of data, analytics and software. We also assist millions of people to realize their financial goals and help them save time and money.

We operate across a range of markets, from financial services to healthcare, automotive, agribusiness, insurance, and many more industry segments.

We invest in people and new advanced technologies to unlock the power of data. As a FTSE 100 Index company listed on the London Stock Exchange (EXPN), we have a team of 22,500 people across 32 countries. Our corporate headquarters are in Dublin, Ireland. Learn more at experianplc.com.

Internal Grade G/EB11

Description

Are you passionate about delivering exceptional customer service and creating positive experiences from the very first interaction?

We are recruiting for a crucial Customer Service Advisor position within our Background Checking team, based in our Nottingham office.

Reporting into the Customer Service Manager, you will be part of an important team within Experian. You will develop both your customer service and administration skills.

You will have experience excellent customer service skills, which you will support our clients and customers throughout their onboarding and employment screening journey.

You will support our clients and candidates through inbound telephone calls, live chat and email correspondence. Adopting a 'Right First Time' approach to all interactions.

We are offering the chance for you to build a career within the Customer Services sector, working within a friendly environment where you will learn new skills and be part of a high-performing team

Qualifications

• Contact centre experience across phone, email and live chat.
• A calm approach even in challenging situations.
• A natural problem‑solver with a customer‑first mindset.
• A team player who contributes positively to the working environment.
• Adopt a proactive approach in continuous improvement.

Additional Information

Benefits package includes:

• Hybrid working - 40% on site
• Great compensation package and discretionary bonus plan
• Core benefits include pension, Bupa healthcare, sharesave scheme and more!
• 25 days annual leave with 8 bank holidays and 3 volunteering days. You can also purchase additional annual leave.

Our uniqueness is that we celebrate yours. Experian's culture and people are important differentiators. We take our people agenda very seriously and focus on what matters; DEI, work/life balance, development, authenticity, collaboration, wellness, reward & recognition, volunteering... the list goes on. Experian's people first approach is award-winning; World's Best Workplaces™ 2024 (Fortune Top 25), Great Place To Work™ in 24 countries, and Glassdoor Best Places to Work 2024 to name a few. Check out Experian Life on social or our Careers Site to understand why.

Experian is proud to be an Equal Opportunity and Affirmative Action employer. Innovation is an important part of Experian's DNA and practices, and our diverse workforce drives our success. Everyone can succeed at Experian and bring their whole self to work, irrespective of their gender, ethnicity, religion, colour, sexuality, physical ability or age. If you have a disability or special need that requires accommodation, please let us know at the earliest opportunity.

#LI-ST1 #LI-Hybrid

Experian Careers - Creating a better tomorrow together

Find out what its like to work for Experian by clicking here

Client-provided location(s): Nottingham, U.K.

Job ID: Experian-744000122284829

Employment Type: FULL_TIME

Posted: 2026-04-23T18:43:02