Consumer Care Learner

Company Description

Experian is a global data and technology company, powering opportunities for people and businesses around the world. We operate across a range of markets, from financial services to healthcare, automotive, agribusiness, insurance, and many more. Experian invests in people and new advanced technologies to unlock the power of data. We have an amazing team of 25,200 people in 32 countries.

Description

Why this role is critical to us
Handle all customer queries which includes email and web related queries and complaints for specific products. Follows up with
clients regarding queries. Monitors company administration procedures for the division, like enrolments of new members, in
addition to any changes in service and products. Updating of Systems and correspondence.
To provide consumers with their personal credit reports. Logs, investigates and resolves consumer disputes related to
consumers' personal credit reports.

What you'll need to bring to the party
• Initiative and Responsibility
• People Management
• Execution
• Analysis and Judgment
• Innovation
• Effective Communication
• Constructive Teamwork
• Target Driven
• Customer Focus
• Accounting
• Familiarity with Ticket logging/tracking system

• Grade 12 / NQF level 4
• Customer Service Certificate
• Contact Centre Experience
• Customer Service experience and track record.