Client Manager

Company Description

Experian is a global data and technology company, powering opportunities for people and businesses around the world. We help to redefine lending practices, uncover and prevent fraud, simplify healthcare, create marketing solutions, and gain deeper insights into the automotive market, all using our unique combination of data, analytics and software. We also assist millions of people to realize their financial goals and help them save time and money.

We operate across a range of markets, from financial services to healthcare, automotive, agribusiness, insurance, and many more industry segments.

We invest in people and new advanced technologies to unlock the power of data. As a FTSE 100 Index company listed on the London Stock Exchange (EXPN), we have a team of 22,500 people across 32 countries. Our corporate headquarters are in Dublin, Ireland. Learn more at experianplc.com.

Description

The Client Manager role will report to the Sales Director of the Client Management Team. This position is a hybrid role focused on sales, account management, and service. You will work in a team environment responsible for managing, retaining, and driving revenue growth within an existing client base. You will be our client liaison partnering with multiple internal departments including: ClientCare, Billing, Product, Technical Support, and Implementation.

• Navigate to achieve results. You collaborate naturally with members across different teams balancing priorities
• Manage and resolve inbound client inquiries consisting of sales and service requests.
• Make outbound phone calls and email to existing clients to retain and grow relationships.
• Be proficient in outbound prospecting messaging using automation tools and technologies.
• Enhance existing client relationships by focusing on service needs, research, and special projects.
• Provide product training to clients to ensure use of Experian services.
• Be consultative in client discovery sessions to probe for needs and identify renewal and upsell opportunities.
• Monitor and understand client usage behaviors to identify and address new trends.
• Manage the sales process from identification, qualification, proposal generating and contracting stages to win business.
• Responsible for initiating and obtaining required documentation to implement product or service changes related to security, credentialing, data reporting, and legislative requirements.

Qualifications

• 2+ years of previous customer facing and sales experience
• 3+ years Credit Bureau, Financial Services, Banking, Credit Unions, or Mortgage experience required.
• Background in Financial Services, Banking, Credit Unions, or Mortgage
• Have an understanding of common programs in credit / risk / fraud and decisioning
• Comfortable operating within a teamed service and selling goal / approach
• Working knowledge of Salesforce.com CRM system
• Bachelor's degree

Additional Information

Our uniqueness is that we celebrate yours. Experian's culture and people are important differentiators. We take our people agenda very seriously and focus on what matters; DEI, work/life balance, development, authenticity, collaboration, wellness, reward & recognition, volunteering... the list goes on. Experian's people first approach is award-winning; World's Best Workplaces™ 2024 (Fortune Top 25), Great Place To Work™ in 24 countries, and Glassdoor Best Places to Work 2024 to name a few. Check out Experian Life on social or our Careers Site to understand why.

Experian is proud to be an Equal Opportunity and Affirmative Action employer. Innovation is an important part of Experian's DNA and practices, and our diverse workforce drives our success. Everyone can succeed at Experian and bring their whole self to work, irrespective of their gender, ethnicity, religion, colour, sexuality, physical ability or age. If you have a disability or special need that requires accommodation, please let us know at the earliest opportunity.

Client-provided location(s): Alajuela, Costa Rica

Job ID: Experian-744000117737277

Employment Type: FULL_TIME

Posted: 2026-03-31T18:53:13