Business Continuity & Crisis Management Manager

Company Description

Experian is a global data and technology company, powering opportunities for people and businesses around the world. We operate across a range of markets, from financial services to healthcare, automotive, agribusiness, insurance, and many more. Experian invests in people and new advanced technologies to unlock the power of data. We have an amazing team of 25,200 people in 32 countries.

Description

We are looking for an Resilience Senior Manager to lead and mature our regional capability across North America. This is a people‑focused leadership role that blends strategic oversight, team development, and executive engagement to ensure our organization can prepare for, respond to, and recover from operational disruption. You will report to the Global Head of Resilence. You will partner closely with senior partners and serve as a key point of coordination for operational resilience and crisis management activities. We will align these activities with global policy, regulatory expectations, and industry best practices.

What You'll Do:

People Leadership & Capability Building

• Lead, coach, and develop a regional team of resilience professionals, encouraging a culture of ownership, accountability, and continuous improvement.
• Be trusted escalation point while empowering teams to independently support 1st Line of Defence (1LoD) partners.

Operational Resilience Oversight

• Oversee and support 1LoD teams in interpreting and meeting operational resilience policies, standards, and regulatory requirements.
• Ensure understanding across resilience disciplines, including business continuity, operational risk, technology, cyber, and supplier.

Crisis & Incident Management Leadership

• Be regional lead for crisis management, coordinating Crisis Management Teams following the Global Crisis Management Framework.
• Lead training, simulations, and exercises to ensure leaders and teams understand their roles during crisis scenarios.

Governance, Partner & Executive Engagement

• Partner with North America senior leadership and executive teams to position resilience as a business enabler.
• Report on regional posture, key risks, and readiness to governance forums and senior stakeholders.
• Participate in global threat and intelligence processes to assess latest risks and regulatory developments.
• Oversee delivery of critical activities, including:
  • Business continuity and crisis planning
  • Testing and exercising programs
  • Regulatory and client audits
  • M&A due diligence and integration

Qualifications

• Proven experience leading operational resilience, business continuity, crisis management, or risk programs in a regulated environment.
• Demonstrated people management experience, including coaching, performance management, and team development.
• 5+ years of Experience with resilience disciplines across operations, technology, cyber, and third‑party risk.
• 5+ years of experience working with 1st Line of Defense teams and senior partners.

Additional Information

Our uniqueness is that we celebrate yours. Experian's people first, inclusive and purpose driven culture is multi award-winning; World's Best Workplaces™ 2025 (Fortune Global Top 25), Great Place To Work™ in 26 countries to name a few. Check out Experian Life on social or explore our Careers Site to understand why. Experian is also proud to be an Equal Opportunity and Affirmative Action employer. If you have a disability or special need that requires accommodation, please let us know at the earliest opportunity.

Experian is proud to be an Equal Opportunity Employer for all groups protected under applicable federal, state and local law, including protected veterans and individuals with disabilities. If you have a disability or special need that requires accommodation, please let us know at the earliest opportunity.

Our benefits include: Medical, life and dental insurance, Asociacion Solidarista, International Share Save Plan, Flex Work/Work from home, Paid time off, Annual Performance Bonus, Education Reimbursement, Family Bonding, Bereavement Leave, Referral Program, and more.

#LI-Remote. This is a remote position.

Client-provided location(s): Flexible / Remote, Alajuela, Costa Rica

Job ID: Experian-744000127798289

Employment Type: FULL_TIME

Posted: 2026-05-23T18:36:59