Business Continuity & Crisis Management Manager

Company Description

Experian is a global data and technology company, powering opportunities for people and businesses around the world. We help to redefine lending practices, uncover and prevent fraud, simplify healthcare, create marketing solutions, and gain deeper insights into the automotive market, all using our unique combination of data, analytics and software. We also assist millions of people to realize their financial goals and help them save time and money.

We operate across a range of markets, from financial services to healthcare, automotive, agribusiness, insurance, and many more industry segments.

We invest in people and new advanced technologies to unlock the power of data. As a FTSE 100 Index company listed on the London Stock Exchange (EXPN), we have a team of 22,500 people across 32 countries. Our corporate headquarters are in Dublin, Ireland. Learn more at experianplc.com.

Description

We are looking for an Resilience Senior Manager to lead and mature our regional capability across North America. This is a people‑focused leadership role that blends strategic oversight, team development, and executive engagement to ensure our organization can prepare for, respond to, and recover from operational disruption. You will report to the Global Head of Resilence. You will partner closely with senior partners and serve as a key point of coordination for operational resilience and crisis management activities. We will align these activities with global policy, regulatory expectations, and industry best practices.

What You'll Do

People Leadership & Capability Building

• Lead, coach, and develop a regional team of resilience professionals, encouraging a culture of ownership, accountability, and continuous improvement.
• Be trusted escalation point while empowering teams to independently support 1st Line of Defence (1LoD) partners.

Operational Resilience Oversight

• Oversee and support 1LoD teams in interpreting and meeting operational resilience policies, standards, and regulatory requirements.
• Ensure understanding across resilience disciplines, including business continuity, operational risk, technology, cyber, and supplier.

Crisis & Incident Management Leadership

• Be regional lead for crisis management, coordinating Crisis Management Teams following the Global Crisis Management Framework.
• Lead training, simulations, and exercises to ensure leaders and teams understand their roles during crisis scenarios.

Governance, Partner & Executive Engagement

• Partner with North America senior leadership and executive teams to position resilience as a business enabler.
• Report on regional posture, key risks, and readiness to governance forums and senior stakeholders.
• Participate in global threat and intelligence processes to assess latest risks and regulatory developments.
• Oversee delivery of critical activities, including:
  • Business continuity and crisis planning
  • Testing and exercising programs
  • Regulatory and client audits
  • M&A due diligence and integration

Qualifications

• Proven experience leading operational resilience, business continuity, crisis management, or risk programs in a regulated environment.
• Demonstrated people management experience, including coaching, performance management, and team development.
• +5 Experience with resilience disciplines across operations, technology, cyber, and third‑party risk.
• +5 years of experience working with 1st Line of Defense teams and senior partners.

Additional Information

Benefits/Perks:

• Asociacion Solidarista
• Great compensation package and bonus plan
• Core benefits including medical, dental, vision, and matching 401K
• Flexible work environment, ability to work remote, hybrid or in-office
• Flexible time off including volunteer time off, vacation, sick and 12-paid holidays

At Experian, our people and culture set us apart. We're deeply committed to creating an environment where everyone feels they belong and can excel. From inclusion and authenticity to work/life balance, development, wellness, collaboration, and recognition, we focus on what truly matters. Our people-first approach has earned us global recognition: World's Best Workplaces™ 2024 (Fortune Top 25), Great Place To Work™ 2025 in 26 countries, and Glassdoor Best Places to Work 2024, among others.

Want to see what life at Experian is really like? Explore Experian Life on social or visit our Careers Site.

Experian is proud to be an Equal Opportunity Employer for all groups protected under applicable federal, state and local law, including protected veterans and individuals with disabilities. If you have a disability or special need that requires accommodation, please let us know at the earliest opportunity.

#LI-Remote.

This is a remote position.

Client-provided location(s): Flexible / Remote, Alajuela, Costa Rica

Job ID: Experian-744000126576164

Employment Type: FULL_TIME

Posted: 2026-05-15T18:34:23