Analyst
Company Description
Experian is a global data and technology company, powering opportunities for people and businesses around the world. We operate across a range of markets, from financial services to healthcare, automotive, agribusiness, insurance, and many more. Experian invests in people and new advanced technologies to unlock the power of data. We have an amazing team of 25,200 people in 32 countries.
Description
Job description
We are seeking an analyst to help support applications and services deployed on Azure, working as a part of a collaborative support team. You will handle day-to-day client incident resolution, monitoring, triage, release support, and documentations.
This role suits someone who enjoys problem solving, working closely with developers and ensuring smooth and reliable application operations.
Provide support for applications hosted on Azure, including basic trouble troubleshooting and log analysis
Work with developers during triage to investigate bugs, outages, and performance issues.
Monitor ticket queues in ServiceNow and ensure timely resolution of incidents, requests, and tasks.
Track and maintain SLA compliance across assigned tickets
Respond to incidents, ensuring work is prioritised in line with Service Level Agreements
Participate in incident management, escalating issues appropriately when needed
Monitor ongoing releases and deployments, reporting issues promptly
Maintain team knowledge and documentation in confluence
Contribute to improving support and processes and monitoring practices
Provide accurate/timely communications to customers in a non-technical style (internal)
Expectation to provide on call support (but not immediately)
Qualifications
Qualifications
- 2-3 years in Application support, technical support, or cloud operations
- Relevant University degree/Technical specialty
- Basic understanding of API, SQL and troubleshooting cloud-based applications
- Familiarity with Azure services or similar cloud platforms
- Experience with monitoring/logging tools (AppInsights, Log Analytics, or equivalent
- Certification in Azure
Additional Information
Our uniqueness is that we celebrate yours. Experian's people first, inclusive and purpose driven culture is multi award-winning; World's Best Workplaces™ 2025 (Fortune Global Top 25), Great Place To Work™ in 26 countries to name a few. Check out Experian Life on social or explore our Careers Site to understand why. Experian is also proud to be an Equal Opportunity and Affirmative Action employer. If you have a disability or special need that requires accommodation, please let us know at the earliest opportunity.
Experian Careers - Creating a better tomorrow together
Find out what its like to work for Experian by clicking here
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Perks and Benefits
Health and Wellness
- Health Insurance
- Dental Insurance
- Vision Insurance
- Life Insurance
- Short-Term Disability
- Long-Term Disability
- HSA With Employer Contribution
- FSA
- HSA
- Pet Insurance
- Mental Health Benefits
Parental Benefits
- Birth Parent or Maternity Leave
- Adoption Assistance Program
- Family Support Resources
- Adoption Leave
- Non-Birth Parent or Paternity Leave
- Fertility Benefits
Work Flexibility
- Hybrid Work Opportunities
- Remote Work Opportunities
- Flexible Work Hours
Office Life and Perks
- Casual Dress
- Commuter Benefits Program
Vacation and Time Off
- Paid Holidays
- Personal/Sick Days
- Volunteer Time Off
- Paid Vacation
- Leave of Absence
Financial and Retirement
- 401(K) With Company Matching
- Company Equity
- Performance Bonus
- Stock Purchase Program
Professional Development
- Leadership Training Program
- Tuition Reimbursement
- Promote From Within
- Shadowing Opportunities
- Access to Online Courses
- Internship Program
- Work Visa Sponsorship
- Associate or Rotational Training Program
- Mentor Program
Diversity and Inclusion
- Employee Resource Groups (ERG)
- Unconscious Bias Training
- Diversity, Equity, and Inclusion Program