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AGENTE CAS

2 days ago• Bogota, Colombia

Description

Garantiza la excelencia en la prestación del servicio y soporte a clientes respecto a inquietudes del ciudadano en su historia de crédito, scores y otros productos, formulación de alertas y reclamos, resolución de inconsistencias, comunicaciones escritas. Así mismo procura la resolución de inquietudes, incidentes y requerimientos de los usuarios del suscriptor que se presentan por los diferentes canales de Atención establecidos por la compañía.

Responsabilidades del cargo:

  • Atención y servicio al ciudadano presencial.
  • Gestión de solicitudes quejas y reclamos
  • Radicación de comunicaciones escritas - Requerimientos.
  • Soporte y entrega de información al ciudadano - Historia de crédito.
  • Respuestas de solicitudes a través de correo electrónico.
  • Atención de requerimientos en Back office.
  • Promover productos al ciudadano - crosseling.

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Client-provided location(s): Bogota, Colombia
Job ID: Experian-744000093697080
Employment Type: FULL_TIME
Posted: 2025-11-15T18:34:18

Perks and Benefits

  • Health and Wellness

    • Health Insurance
    • Dental Insurance
    • Vision Insurance
    • Life Insurance
    • Short-Term Disability
    • Long-Term Disability
    • HSA With Employer Contribution
    • FSA
    • HSA
    • Pet Insurance
    • Mental Health Benefits

  • Parental Benefits

    • Birth Parent or Maternity Leave
    • Adoption Assistance Program
    • Family Support Resources
    • Adoption Leave
    • Non-Birth Parent or Paternity Leave
    • Fertility Benefits

  • Work Flexibility

    • Hybrid Work Opportunities
    • Remote Work Opportunities
    • Flexible Work Hours

  • Office Life and Perks

    • Casual Dress
    • Commuter Benefits Program

  • Vacation and Time Off

    • Paid Holidays
    • Personal/Sick Days
    • Volunteer Time Off
    • Paid Vacation
    • Leave of Absence

  • Financial and Retirement

    • 401(K) With Company Matching
    • Company Equity
    • Performance Bonus
    • Stock Purchase Program

  • Professional Development

    • Leadership Training Program
    • Tuition Reimbursement
    • Promote From Within
    • Shadowing Opportunities
    • Access to Online Courses
    • Internship Program
    • Work Visa Sponsorship
    • Associate or Rotational Training Program
    • Mentor Program

  • Diversity and Inclusion

    • Employee Resource Groups (ERG)
    • Unconscious Bias Training
    • Diversity, Equity, and Inclusion Program