Power the Digital World with Us - Senior Data Center Technician

Who are we?

Equinix is the world's digital infrastructure company®, shortening the path to connectivity to enable the innovations that enrich our work, life and planet.

A place where bold ideas are welcomed, human connection is valued, and everyone has the opportunity to shape their future.

Joining our operations team means being at the center of everything - maintaining and evolving critical infrastructure that powers the digital world and delivers real impact for our customers, communities and society. You'll find belonging, purpose, and a team that welcomes you-because when you feel valued, you're empowered to do your best work.

Job Summary

Equinix is the world's leading digital infrastructure company, operating 270+ data centers across six continents. We provide secure, reliable, and sustainable interconnection services that power the digital economy.

Our business is built on high security, high availability (99.9999%), and a commitment to operational excellence. As the industry experiences unprecedented growth, we continue to deliver simple, sustainable, and secure solutions for our customers worldwide.

• Competitive health and wellness programs
• Employee Stock Purchase Plan
• Career development and growth opportunities
• Fun, wellbeing, and charity events

• Strong experience in data center operations
• Proven ability to prioritize tasks, manage escalations, and lead a team during critical situations
• Hands-on experience with data center buildouts, equipment assembly, and installation
• Knowledge of connectivity technologies, especially fiber optics, structured cabling, and cross-connects
• Experience using Fluke testers or similar tools for cable and fiber testing
• Solid understanding of IT systems, hardware troubleshooting, and network basics
• Familiarity with Change, Incident, and Escalation Management processes
• Ability to work in a shift-based environment, including on-call rotation and after-hours support
• Excellent time management, organizational, and communication skills
• Knowledge of critical infrastructure (power and cooling systems) is a plus, but not mandatory

• Handle customer installations and troubleshooting, including fiber cross-connects and testing
• Provide customer support, including but not limited to logistics coordination and security coverage
• Perform advanced diagnostics and repairs on hardware and network equipment
• Manage internal and external tickets (including Smart Hands requests) in line with SLAs

• Lead escalations for incidents, coordinating resolution efforts across teams
• Mentor and train peers, promoting best practices and ensuring operational discipline
• Deliver clear shift handovers and comprehensive operational status reports
• Drive continuous improvement initiatives to enhance processes and operational excellence
• Develop documentation and operational processes to standardize best practices

• Monitor infrastructure alarms (power, cooling, temperature, humidity) to maintain stable operations
• Oversee contractors, ensuring compliance with safety, cleanliness, and operational standards
• Occasional travel to other data centers for project support or escalations

• Experience in data center operations
• Expertise in hardware troubleshooting and hands-on data center work
• Ability to work in 24/7 shift rotation
• Background in IT or Telecommunications
• Strong problem-solving, multitasking, and communication skills
• Fluent in English (Swedish is a plus)