Physical Security Enablement Specialist

Who are we?

Equinix is the world's digital infrastructure company®, shortening the path to connectivity to enable the innovations that enrich our work, life and planet.

A place where bold ideas are welcomed, human connection is valued, and everyone has the opportunity to shape their future.

A career at Equinix means being at the center of shaping what comes next and amplifying customer value through innovation and impact. You'll work across teams, influence key decisions, and help shape the path forward. You'll find belonging, purpose, and a team that welcomes you-because when you feel valued, you're empowered to do your best work.

Job Summary

As a Physical Security Enablement Specialist, you will support the reliability, performance, and continuous improvement of our critical infrastructure and physical security systems.

In this role, you will lead complex maintenance and installation activities, respond to on-site incidents, and serve as a technical mentor to team members. You'll collaborate across teams, ensure operational excellence, and help drive high standards in safety, performance, and service delivery

Responsibilities

Physical Security Systems Operations

• Maintain, troubleshoot, and repair physical security systems across the data center, including access control, CCTV, network video recorders (e.g., Complete View), biometric systems, and card access readers (e.g., Suprema, AMAG Symmetry
• Perform routine installations, upgrades, and deployments of security devices, including customer space installations
• Ensure optimal performance and reliability of all security technologies through proactive maintenance and timely issue resolution

• Conduct site inspections to ensure optimal operation of access control and surveillance systems
• Perform preventative and corrective maintenance to minimize system downtime
• Identify and resolve issues impacting security system performance

• Respond to system alerts, failures, and operational incidents
• Diagnose root causes and implement timely solutions
• Escalate complex issues as needed while maintaining ownership of resolution

• Create, manage, and complete work orders aligned with operational priorities
• Support customer deployments, including installation of security monitoring devices within customer spaces

• Coordinate with third-party vendors for maintenance, repairs, or installations
• Collaborate with internal teams to ensure seamless service delivery

• Maintain accurate documentation, logs, and system updates
• Identify opportunities to improve system reliability and operational efficiency
• Implement solutions to enhance site security technology performance

• High School Diploma or equivalent (technical certifications preferred)
• Typically, 1+ years of experience in physical security, facilities, critical infrastructure environments or related environments
• Basic knowledge of access control, CCTV, and security systems
• Familiarity with electrical and mechanical systems
• Basic understanding of networking and server environments
• Strong troubleshooting and problem-solving skills
• Comfortable using digital tools and work order systems
• Ability to work independently and as part of a team in a 24/7 environment and on-call rotation.