NOC Service Engineering Intern (12 months internship)

Who are we?

Equinix is the world's digital infrastructure company®, shortening the path to connectivity to enable the innovations that enrich our work, life and planet.

A place where bold ideas are welcomed, human connection is valued, and everyone has the opportunity to shape their future.

A career at Equinix means being at the center of shaping what comes next and amplifying customer value through innovation and impact. You'll work across teams, influence key decisions, and help shape the path forward. You'll find belonging, purpose, and a team that welcomes you-because when you feel valued, you're empowered to do your best work.

Job Summary

Our Network Operations Center (NOC) team is the frontline support for Equinix's diverse range of products and services. With a focus on network support, our NOC experts handle customer inquiries and troubleshoot issues swiftly and effectively. NOC monitors tickets and network activity, diagnosing and resolving problems promptly or escalating them to appropriate teams when necessary. The ideal candidate will have a strong interest in networking technologies. NOC Engineer Intern will be responsible for monitoring equipment spread across multiple sites and will require the ability to identify, prioritize, and resolve issues as they come up while keeping the relevant stakeholders informed as needed.

• Troubleshoots network problems and outages and provides Level 1 Network support
• Actively works in performing network monitoring and creating solutions that allow proactive network monitoring
• Provides feedback and edits published checklists for L1 triage

• Monitors network devices, software health and network tools health checks
• Monitors the network tools and reports any device or software outages, prioritizing the issues
• Creates and reports tickets for events and incidents

• Performs Network Service fulfillment for quote to cash transactional tickets for all network and datacenter products (Interconnections, DCIM etc.)

• Must be currently enrolled in an accredited university/college
• Available to work at least 30 hours per week during the academic year and full-time during vacation periods
• Ability to multi-task and work collaboratively and effectively in a fast-paced environment
• Excellent written and verbal communication skills, with business in English
• A strong interest in Computer Networking, System Administration, Application Support, Server-side Hardware, SQL/Databases, and APIs
• Analytically driven and detail-oriented, with working knowledge of the Microsoft Office Suite and an aptitude for learning new tools