NOC Service Engineer II

Who are we?

Equinix is the world's digital infrastructure company®, shortening the path to connectivity to enable the innovations that enrich our work, life and planet.

A place where bold ideas are welcomed, human connection is valued, and everyone has the opportunity to shape their future.

Help us challenge assumptions, uncover bias, and remove barriers-because progress starts with fresh ideas. You'll find belonging, purpose, and a team that welcomes you-because when you feel valued, you're empowered to do your best work.

Job Summary

The Network Operations Center (NOC) Engineer will play a key role in ensuring the high availability, reliability, and performance of the company's global network and systems infrastructure. This role involves continuous monitoring, diagnosing, and resolving incidents, collaborating with cross-functional teams, and mentoring junior professionals. The position requires strong technical expertise, analytical abilities, and a commitment to operational excellence.

Responsibilities

• Proactively monitor the health and performance of global network infrastructure, servers, and systems.
• Identify, diagnose, and efficiently resolve network and system incidents.
• Maintain accurate and detailed documentation of incidents, problems, and solutions.
• Provide advanced-level technical support to internal teams and clients for complex issues.
• Participate in planned software and hardware maintenance activities.
• Collaborate closely with engineering and security teams to enhance network stability and integrity.
• Train and mentor junior engineers and new team members to support team growth.

• Bachelor's degree in Computer Science, Network Engineering, or a related technical field.
• Proven experience working in an NOC environment, preferably in a senior-level capacity.
• Deep knowledge of core network protocols such as TCP/IP, DNS, and DHCP, among others.
• Proficiency with network and system monitoring and management tools.
• Strong analytical capabilities and exceptional problem-solving skills.
• Fluency in English (mandatory).
• Intermediate Spanish is considered a plus.
• Relevant certifications (CCNA, CCNP, CompTIA, etc.) are highly desirable.
• Availability to work on a 4x2 rotation shift from 07:30 to 16:30.