IP L2 Support Engineer

Who are we?

Equinix is the world's digital infrastructure company®, shortening the path to connectivity to enable the innovations that enrich our work, life and planet.

A place where bold ideas are welcomed, human connection is valued, and everyone has the opportunity to shape their future.

Help us challenge assumptions, uncover bias, and remove barriers-because progress starts with fresh ideas. You'll find belonging, purpose, and a team that welcomes you-because when you feel valued, you're empowered to do your best work.

Job Summary

The Level 2 Support Engineer will provide advanced technical support for network-related issues escalated from the first level of support. This role involves troubleshooting complex network problems, ensuring optimal network performance, and collaborating with upper management and various departments to implement effective solutions and provide ongoing support.

Supports the Network Architecture team to translate architecture requirements into platform level configurations. Performs tests that support deployment readiness decision within a moderate scope.

Responsibilities

• Respond to and resolve escalated network incidents and service requests from the first-level support team, ensuring timely and effective solutions
• Troubleshoot and diagnose complex network issues, including connectivity problems, performance degradation, and hardware failures
• Monitor network performance using various tools and dashboards to ensure high availability and reliability of services
• Collaborate with cross-functional teams, including engineering and operations, to implement network changes, improvements, and new technologies.
• Document troubleshooting steps, resolutions, and network configurations to facilitate knowledge sharing and future reference
• Assist in the development and maintenance of comprehensive network documentation, including diagrams, procedures, and policies
• Participate in on-call rotations and provide after-hours support as needed to maintain service continuity
• Stay current with industry trends, emerging technologies, and best practices to enhance the capabilities of the NOC
• Mentor and train junior network engineers and support staff, providing guidance on best practices and troubleshooting techniques
• Conduct regular network assessments and capacity planning to accommodate growth and changes in technology
• Provide technical support and training to staff on network-related issues and best practices

• Experience with network monitoring tools and troubleshooting methodologies
• Familiarity with network security practices and technologies
• Bachelor's degree in computer science, Electrical electronic Information Technology, or a related field
• Proven years of experience in network engineering or a similar role
• Experience with network monitoring tools and troubleshooting methodologies
• Relevant certifications (e.g., CCNA, CCNP, JNCIA, JNCIP, JNCIS, Network+) are a plus
• Excellent problem-solving skills and attention to detail
• Strong communication and teamwork abilities
• Strong knowledge of networking protocols (TCP/IP, BGP, OSPF, MPLS etc.) and technologies (routers, switches, firewalls, load balancers)
• Strong communication skills, with the ability to convey technical information to non-technical stakeholders
• Maintain an open mind when addressing network problem situations