Accounts Payable Supervisor

Who are we?

Equinix is the world's digital infrastructure company®, shortening the path to connectivity to enable the innovations that enrich our work, life and planet.

A place where bold ideas are welcomed, human connection is valued, and everyone has the opportunity to shape their future.

A career at Equinix means being at the center of shaping what comes next and amplifying customer value through innovation and impact. You'll work across teams, influence key decisions, and help shape the path forward. You'll find belonging, purpose, and a team that welcomes you-because when you feel valued, you're empowered to do your best work.

Job Summary

This role is responsible for supporting day-to-day Accounts Payable (AP) operations, with a focus on invoice processing, vendor support, and issue resolution. The position will serve as an escalation point for complex AP inquiries, ensuring timely and accurate vendor payments while identifying opportunities to improve processes and reduce manual work.

• Review, process, and support verification of invoices to ensure accuracy and timely payment

• Act as a second-level escalation point for complex AP issues, including vendor payment inquiries and discrepancies

• Investigate and resolve issues across invoice processing, payments, and vendor setup

• Support payment batch review and approval as needed

• Handle escalated vendor and internal stakeholder inquiries related to procure-to-pay processes

• Partner with internal teams (e.g., Operations) to resolve payment or invoice issues

• Communicate clearly and professionally with vendors regarding payment status and issue resolution

• Manage and respond to assigned AP tickets within defined service levels

• Prioritize workload effectively to ensure timely resolution of escalations

• Support continuous improvement of ticketing and workflow processes

• Identify process gaps and opportunities to improve efficiency, particularly within global and LATAM operations

• Support documentation and adherence to SOX-compliant processes and controls

• Contribute to reducing manual work through process enhancements and system improvements

• Assist with training documentation and cross-functional knowledge sharing

• Primarily support LATAM AP operations, including vendor and banking-related issues

• Cross-train to provide coverage across North America and other regions as needed

• Participate in process improvement initiatives and special projects

• Provide support for system or process rollouts and enhancements

• 5+ years of experience in Accounts Payable, finance, or a related field

• Bachelor's degree preferred

• Bilingual in Spanish and English (strongly preferred)

• Experience supporting LATAM operations or banking environments

• Familiarity with ERP systems (e.g., Oracle, Coupa) is a plus

• Strong problem-solving and analytical skills

• Ability to work independently in a fast-paced, ticket-driven environment

• Strong communication skills for vendor and stakeholder interaction

• This is an individual contributor role (no direct reports)

• Hybrid work model (2 days/week in office preferred)

• Flexibility to support cross-regional teams and time zones