Application Support Engineer (Azure, Linux)

Are you excited about playing a key role in keeping competitive in the Big Data Space? Do you have a good working knowledge of Financial Reporting Data technologies & Cloud Services like Microsoft Azure?
Are you at your best when supporting others? Do you have proven ability to solve complex application production issues? And have a desire to innovate using state-of-the-art automation and monitoring tools?
You'll be working in the Application Support and Reliability (ASR) team which provides application support for the Reference Data & Azure Cloud suite of applications. You will be located in Nashville, Tennessee, and will be part of a global team that provides follow-the-sun support with other locations in Pune, India, and Zurich, Switzerland.
Req.#757429109

#LI-DNI

Responsibilities

• Support data applications that will eventually migrate to the Azure Cloud Platform
• Ensure workflows, processes, tooling, and applications meet the highest production quality standards
• Contribute ITIL production expertise to the onboarding of existing and new IT products and services
• Define workarounds for known errors and initiate process improvements
• Assist in planning BCP, patching, and other infrastructure-related projects
• Contribute to automating manual processes
• Get involved in problem management to identify root causes and ensure issues don't reoccur
• Maintain a knowledge database

• A Bachelor's degree in Computer Science or related field
• 2-3 years hands-on experience with UNIX, SQL, and MS Office products
• Experience with Business Intelligence Software (like MicroStrategy, PowerBI, etc.) is a plus
• Azure Cloud knowledge is highly desirable
• Experience with monitoring solutions, preferably Big Panda, AppDynamics, and/or Splunk
• Use of or knowledge of automation tools like Automation Anywhere or IP center a plus
• Proficient with tools such as ServiceNow, Confluence, JIRA, and batch scheduling tools like Autosys
• Ability to solve complex issues, good at problem statement analysis and solution design thinking
• Track record of building good relationships with IT stakeholders and business partners
• Solid working knowledge of ITIL
• Confident communicator and have excellent command of both written and spoken English
• Able to accommodate periodic on-call and out-of-hours duties
• Flexible, hands-on, and proactive

• Medical, Dental and Vision Insurance (Subsidized)
• Health Savings Account
• Flexible Spending Accounts (Healthcare, Dependent Care, Commuter)
• Short-Term and Long-Term Disability (Company Provided)
• Life and AD&D Insurance (Company Provided)
• Employee Assistance Program
• Unlimited access to LinkedIn learning solutions
• Matched 401(k) Retirement Savings Plan
• Paid Time Off
• Legal Plan and Identity Theft Protection
• Accident Insurance
• Employee Discounts
• Pet Insurance
• Employee Stock Purchase Program