Senior Experience Designer - Integrated Experience

Overview

Join our Experience Design team and help shape the future of how customers and employees interact with our products and services. As a Senior Experience Designer, you'll turn insights into intuitive, human-centered solutions that elevate every touchpoint.

The Senior Experience Designer plays a key role in bringing clarity to complexity-translating research, ideas, and opportunities into concepts, prototypes, service design blueprints, and visual storytelling that illustrate end-to-end experiences. You'll partner closely with cross-functional teams to co-create solutions that are easy, enjoyable, and useful for the people who rely on our products every day.

As a senior member of the team, you'll also help elevate our craft by mentoring others, sharing best practices, and fostering a collaborative, feedback-rich environment that reflects our values of respect, integrity, and teamwork.

This position is located at our Corporate Headquarters in Clayton, MO with a hybrid schedule available.

Enterprise offers an excellent benefits package with market-competitive pay, comprehensive healthcare packages, 401k matching & profit sharing, schedule flexibility, paid time off, and organizational growth potential.

Compensation decisions will be made based on factors that include, but are not limited to experience, education, location and skill level

Enterprise Mobility is a leading provider of mobility solutions, owning and operating the Enterprise Rent-A-Car, National Car Rental and Alamo Rent A Car brands through its integrated global network of independent regional subsidiaries. Enterprise Mobility and its affiliates offer extensive car rental, carsharing, truck rental, fleet management, retail car sales, as well as travel management and other transportation services, to make travel easier and more convenient for customers.

• Support the Experience Design Manager in documenting and improving human-centered design processes
• Identify user goals, pain points, and opportunities by participating in interviews, focus groups, shadowing, and observational research
• Communicate future-state concepts through experience maps, user journeys, service blueprints, and other visual design artifacts
• Contribute to planning and executing experiments and prototypes that validate new service and product ideas
• Mentor and coach designers while supporting high-quality design deliverables and prototypes for stakeholder reviews and in-field testing
• Lead ideation and exploration across service, interaction, spatial, product, and brand design
• Provide constructive design feedback and iterate collaboratively based on research insights, business needs, and design principles
• Advocate for usability, accessibility, and design-system standards across all work
• Engage in ongoing professional development through self-assessment, training, and goal setting
• Maintain reliable attendance and perform additional duties as needed

• Communication
• Detail-Oriented
• Ethics and Values
• Problem Solving
• Resilience
• Results-Oriented
• Working With a Team

• Bachelor's Degree in New Media, Human-Computer Interaction (HCI), Interaction Design, Service Design, or related field
• Must have 2+ years of Experience with graphic and/or digital design and knowledge of prototyping tools such as Sketch, Figma, HTML/CSS or similar
• Must have 4+ years of Experience in service/experience design and the ability to generate solid ideas and a thorough understanding of user-centric design process.
• Experience designing and developing service blueprints, user flows, wireframes and Figma (or similar) prototypes
• Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future

• Leading collaborative teams through human-centered design processes
• Experience in service design, data synthesis, and contextual inquiry