Senior Systems Engineer
Senior Systems Engineer - L3
About Ensono
Ensono is a hybrid IT services provider that sees a world in transformation. We understand the world of business has become more complex, layered, and interdependent because we're enabling the IT infrastructure for that transformation. Our clients are some of the most innovative and forward-thinking companies in the world and we help keep their businesses thriving. With nearly 50 years of experience, we optimize and modernize IT infrastructure by amplifying the power of mainframes and mid-range servers with the agility of cloud. Check us out at www.ensono.com.
Job Summary
The L3 Backup & Recovery Engineer is a senior technical resource responsible for the design, implementation, optimization, and support of enterprise backup and recovery platforms, with primary focus on Cohesity DataProtect and IBM Tivoli Storage Manager (IBM Spectrum Protect). This role provides expert‑level troubleshooting, leads incident resolution, supports DR readiness, and acts as a technical escalation point for L1/L2 teams and client environments.
Job Responsibilities
Technical Operations & Support
- Serve as L3 escalation for complex backup, restore, replication, and DR issues across Cohesity DataProtect and Tivoli Storage Manager environments
- Perform advanced root cause analysis for backup failures, performance issues, data corruption, and recovery incidents
- Lead and execute critical restores (file, VM, database, application‑level, and full system recovery)
- Support 24×7 shifts (including weekends and holidays)withrotations and major incident bridges as required
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Platform Engineering & Administration
- Maintain enterprise backup architectures using Cohesity DataProtect and Tivoli Storage Manager
- Configure and manage:
- Backup policies, schedules, and SLAs
- Retention, replication, and archival strategies (on‑prem and cloud targets)
- Encryption, immutability, and ransomware protection features
- Participate in and lead DR tests, audits, and recovery simulations
- Ensure compliance with RPO/RTO, security, and regulatory requirements
- Support data protection strategies for hybrid, cloud, and virtualized environments
Automation & Continuous Improvement
- Automate backup operations and reporting using scripts and native tooling where applicable
- Identify opportunities to standardize, optimize, and reduce operational risk
- Mentor and provide technical guidance to L1/L2 engineers
Client & Stakeholder Engagement
- Act as a technical advisor to clients and internal teams
- Participate in root‑cause reviews and technical design discussions
- Create and maintain technical documentation, SOPs, and knowledge articles
Required Technical Skills
Core Technologies
- Cohesity DataProtect (advanced administration, troubleshooting, restores, replication)
- IBM Tivoli Storage Manager (IBM Spectrum Protect)
- Enterprise backup concepts: incremental/full, deduplication, replication
- ServiceNow for ITSM
Infrastructure Platforms
- Virtualization: VMware and Hyper‑V
- Operating Systems: Windows Server, Linux (RHEL, SUSE, AIX preferred)
- Databases & applications: SQL Server, Oracle, file systems (preferred)
- Object storage (S3‑compatible, Azure Blob - preferred)
Experience & Qualifications
- 7-10+ years in enterprise backup or data protection roles
- Strong experience administering Cohesity Data Protect and Tivoli Storage Manager / IBM Spectrum Protect
- Experience in managed services or large enterprise environments preferred
- Relevant certifications (preferred but not required):
- Cohesity certification
- IBM Spectrum Protect certification
Soft Skills
- Strong analytical and troubleshooting skills
- Ability to lead during high‑severity incidents
- Clear written and verbal communication
- Comfortable working in client‑facing and globally distributed teams
Shift Timing-1:30 PM to 10:30 PM
We are an equal opportunity employer. All qualified applicants will be considered for employment without regard to caste, colour, creed, religion, gender, gender identity, sexual orientation, age, disability, HIV status, or any other status protected by law. Candidates with disabilities who require accommodations during the recruitment process are encouraged to contact our Talent Acquisition team to place a request.
JR012788
Perks and Benefits
Health and Wellness
- Health Insurance
- Dental Insurance
- Vision Insurance
- Life Insurance
- Short-Term Disability
- Long-Term Disability
- FSA
- HSA
- On-Site Gym
- Mental Health Benefits
- Pet Insurance
Parental Benefits
- Birth Parent or Maternity Leave
- Non-Birth Parent or Paternity Leave
- Family Support Resources
- Adoption Leave
Work Flexibility
- Flexible Work Hours
- Remote Work Opportunities
- Hybrid Work Opportunities
Office Life and Perks
- Casual Dress
- Snacks
- On-Site Cafeteria
- Holiday Events
- Commuter Benefits Program
- Happy Hours
Vacation and Time Off
- Paid Vacation
- Unlimited Paid Time Off
- Paid Holidays
- Personal/Sick Days
- Sabbatical
- Leave of Absence
- Volunteer Time Off
Financial and Retirement
- 401(K) With Company Matching
- Company Equity
- Performance Bonus
- Relocation Assistance
- Financial Counseling
- 401(K)
Professional Development
- Tuition Reimbursement
- Learning and Development Stipend
- Promote From Within
- Mentor Program
- Shadowing Opportunities
- Access to Online Courses
- Lunch and Learns
- Internship Program
- Work Visa Sponsorship
- Leadership Training Program
- Associate or Rotational Training Program
- Professional Coaching
Diversity and Inclusion
- Diversity, Equity, and Inclusion Program
- Employee Resource Groups (ERG)
- Unconscious Bias Training