Senior Observability Engineer

What You Will Do:

• Engineer & operate scalable monitoring & observability platform for Ensono's Hybrid Cloud clients, using current tools in Ensono fleet such as BMC Truesight, BMC Helix, Entuity, VMWare Aria.
• Plan and execute strategic roadmap for observability and monitoring tools, ensuring alignment with business and clients' requirements
• Define monitoring best practices, including proactive alerting, anomaly detection and performance analytics
• Operate and optimize end-to-end monitoring solutions, for real-time visibility into network, distributed systems and applications
• Establish automated alerting thresholds based on Service Level Objectives (SLO) and Service Level Agreement (SLA)
• Establish monitoring audit standards for conformance and compliant purposes on standard as well as custom monitors
• Point of escalation for day-to-day monitoring related incidents
• Automate monitoring configurations and telemetry collection using scripting and Infrastructure as a Code (IAC) tool like Ansible and Terraform

• 7+ years of experience in observability or monitoring engineering operational roles
• 7+ years of hands-on experience with ITSM platforms such as ServiceNow and Monitoring Tools such as BMC, Data Dog, Entuity, or others
• Strong proficiency in Python, Bash, JavaScript for automation and scripting
• Experience with Infrastructure as Code (Ansible, Terraform, etc) for observability tools deployment
• Strong analytical and problem-solving skills for diagnosing complex issues
• Effective communication and leadership, especially in training and cross functional team collaborations
• Ability to think outside the box, holistically about processes that impact the business engagement, and continually refine processes
• Ability to thrive in an independent and collaborative fast-paced environment, managing priorities properly
• Bachelor's degree in related field

• Master's degree in information technology related field
• Proficiency in cloud platforms (AWS, Azure, GCP) and Kubernetes deployment & monitoring
• Advanced ITIL, including ITIL v3 and v4, certification or training
• Experience on AI/ML integration into ITSM practices is a plus