Manager Site Reliability Engineer

About Us (Ensono)

Ensono is an expert technology adviser and managed service provider. As a relentless ally, we accelerate clients' digital transformation to achieve business outcomes that stand to last. Our dedicated team helps organizations optimize today's systems across any hybrid environment with services such as consulting, mainframe and application modernization, public cloud migration and cloud-native development. With certified experts in AWS, Azure and Google Cloud and recognized as Microsoft Datacenter Transformation Partner of the Year, Ensono has over 3500+ associates globally and is headquartered in greater Chicago.

We care about your success, offering comprehensive strategic and managed services for mission-critical applications. Our Advisory and Consulting services can help upfront with an application strategy or find the right places for your applications - whether it's public, multi or hybrid cloud, or mainframe. And because we span across all mission-critical platforms, we can meet you wherever you are in your digital transformation journey, with 24/7 support when you need it. We are your relentless ally, flexing with you when challenges emerge so you don't feel stuck in place. With cross-platform certifications and decades of experience, our technology experts have become an extension of your team so you're continuously innovating - doing more with less while remaining secure. And that's just the beginning.

• Commercial experience and high proficiency with industry standard across multiple of each:
  • IAC tooling (Terraform preferably, or ARM/bicep)
  • Core CI/CD Tooling (Azure DevOps, GitHub Actions or Gitlab - experience with Harness is beneficial)
  • Monitoring Tooling (DataDog, Splunk, NewRelic, Azure Monitor)
• Demonstrable experience in multiple core technology (Dotnet, Java, AI/Data Engineering, Javascript)
  • Troubleshooting issues and identifying systemic failings indicated by incidents/failures
  • Implementing fixes and features
  • Proposing solutions for reducing toil
• Implementing and refining automation for incident and service request resolution
• Providing leadership in the Incident resolution process, including creating and maintaining documentation, and leading Post-mortem analysis and mitigation planning.
• Designing and Reinforcing Service Requests and Change Management (both technically and through stakeholder management) processes, and improving existing processes.
• Develop and enhance the process for, and Proactively mitigate risks through Security management (Vulnerabilities in Code, Infrastructure, Dependencies)
• Lead discussion for multiple clients in client-facing meetings around the SRE process, identifying areas for increasing SRE footprint and identifying opportunities for small works and consultancy.
• Engaging with:
  • Suppliers and 3rd parties for support, requests and opportunities
  • Cross-sale and cross-pollenation opportunities within the Ensono organisation
• Cloud provider Azure 'Associate' and 'DevOps Engineer'-level certification and CKAD certification highly beneficial or required during probationary period.