Job Summary
We are excited to offer an exceptional opportunity to become a crucial member of a dynamic and collaborative team focused on leveraging the latest advancements in AWS/Azure technologies. This team specializes in the deployment, automation, and comprehensive support of mission-critical solutions for a diverse range of clients in Public cloud environments.
In this role, you will work on high-impact projects for renowned brands, utilizing an extensive array of modern technologies, including cloud services, Terraform, Ansible, PowerShell, Datadog, Jenkins, Bitbucket, Jira, and container orchestration tools. We strongly encourage continuous learning, knowledge sharing, formal training, and industry certifications, with structured opportunities to enhance your skills and qualifications.
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The ideal candidate will possess a deep-seated passion for cloud technology, client service, and automation, alongside a proven track record of delivering excellence in a fast-paced environment.
Key Responsibilities
- Act as the primary technical authority on large-scale and complex client deployment projects, ensuring the successful delivery of AWS solutions that meet client specifications and expectations.
- Oversee engineering initiatives aimed at further developing our service offerings, driving innovation, and improving existing systems.
- Provide specialized AWS/Azure subject matter expertise to operations, assisting in solution designs that align with client needs and industry best practices.
- Manage the installation, configuration, and ongoing maintenance of operating systems and AWS/Azure services to ensure stability and performance.
- Implement and manage tailored client machine images and centralized configuration management, facilitating swift, repeatable builds and effective auto-scaling solutions.
- Design and execute proactive measures to maintain high availability and reliability of client environments, reducing downtime and enhancing performance.
- Diagnose and resolve intricate technical challenges, utilizing your analytical skills and technical knowledge to provide speedy resolutions.
- Regularly update clients and partners on progress, status updates, and any issues that arise, fostering strong relationships through transparency and support.
- Systematically raise, investigate, and address problems and known errors in accordance with established problem management processes to minimize impact on client operations.
- Proactively identify opportunities for improving operational workflows, automation strategies, and processes through our continual improvement Kanban board.
- Participate in a structured on-call rotation to provide 24/7 fourth-line technical support to Ensono's public cloud clients, ensuring swift response to critical incidents.
- Stay informed about AWS/Azure service advancements and technological developments to ensure our solutions remain competitive and effective.
- Act as a mentor for new team members, guiding their integration into the team and contributing to the training of other teams on AWS and related technologies.
- Assume responsibility as the team leader and technical escalation point during the manager's absence, maintaining team performance and morale.
Skills and Experience
- Possession of AWS or Azure Associate and Professional-level certifications is required; at least one AWS Certified Specialty certification (e.g., Security or Networking) is highly desirable.
- A minimum of 10 years in supporting highly customer-focused, mission-critical environments, such as high-profile websites or enterprise infrastructures.
- At least 3 to 6 years of hands-on experience in engineering, architecting, or supporting AWS/Azure solutions across various services and platforms.
- Extensive knowledge of operating systems-preferably Linux or Windows-with a foundational understanding of the other. Holding an MCSE/RHCE certification or equivalent expertise is preferred.
- Demonstrated experience in implementing and managing a range of AWS/ Azure services, including but not limited to EC2,VM, S3, EBS, ELB, RDS, IAM,VPC,VNET Route 53, CloudFront, ElastiCache, and WAF.
- Proven capability in building and maintaining scalable and auto-scaled environments using automation tools such as CloudFormation, Terraform, and Ansible; experience is beneficial but can be learned on the job.
- Proficiency in scripting languages, including Python, PowerShell, Bash, or Perl, to automate tasks and improve efficiency.
- Experience in working with or supporting containerized environments, such as ECS, EKS, AKS, Kubernetes, or Docker.
- Familiarity with CI/CD pipeline technologies like Jenkins is useful, with the opportunity for gaining experience on the job.
- Strong understanding of TCP/IP and related networking concepts.
- A degree in a computing-related discipline is preferred; equivalent experience and knowledge will also be considered.
- Exceptional written and verbal communication skills, enabling effective interactions with clients and team members.
- Experience working within an ITIL framework is advantageous.
- Demonstrated self-starter qualities with a proactive approach and a positive attitude towards work.
- Deep commitment to client satisfaction and results-driven performance.
- Ability to devise supportable solutions that simplify complex problems, enhancing overall system usability.
- Willingness to exemplify the team's core values and act as a role model for peers.
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