Sr Supervisor, Reimbursement

Who We Are

ABOUT ENOVIS™

Enovis Corporation (NYSE: ENOV) is an innovation-driven medical technology growth company dedicated to developing clinically differentiated solutions that generate measurably better patient outcomes and transform workflows. Powered by a culture of continuous improvement, global talent and innovation, the Company's extensive range of products, services and integrated technologies fuels active lifestyles in orthopedics and beyond. For more information about Enovis, please visit www.enovis.com.

What You'll Do

At Enovis™ we pay attention to the details. We embrace collaboration with our partners and patients and take pride in the pursuit of scientific excellence - with the goal of transforming medical technology as we know it.

Because that's how we change the lives of patients for the better. And that's how we create better together. Why work at Enovis? See for yourself.

As a key member of the Revenue Cycle Management team, you will play an integral part in helping Enovis drive the medical technology industry forward by transforming patient care and improving patient outcomes.

Job Title:
Senior Supervisor - Operations

Location:
Hyderabad, India

Business Unit:
Revenue Cycle Management

Role Summary:
The Senior Supervisor-Operations is responsible for supporting Sr. Manager/Associate Director in daily operations, supervising staff, ensuring smooth workflows, and stepping into leadership when needed. The role combines operational oversight, customer service, and team development. The role is critical for maintaining efficiency, meeting KPIs, and bridging communication between frontline staff and senior management.

Key Responsibilities:

• Operations Management: Monitor call center or back-office workflows, ensuring smooth process execution.
• Team Supervision: Guide team leaders and agents, manage schedules, and ensure adequate staffing.
• Performance Monitoring: Track KPIs such as CSAT (Customer Satisfaction), AHT (Average Handling Time), attrition, and shrinkage.
• Quality Assurance: Oversee call quality, compliance, and adherence to process standards.
• Reporting & Analytics: Prepare MIS reports, dashboards, and presentations for management reviews.
• Training & Coaching: Provide feedback, conduct training sessions, and support skill development.
• Client Interaction: Coordinate with clients to ensure SLAs (Service Level Agreements) are met.
• Process Improvement: Identify gaps, implement best practices, and optimize data strategies for productivity

• Leadership & Communication: Ability to motivate and guide teams.
• Problem-Solving: Quick decision-making under pressure.
• Organizational Skills: Strong multitasking and time management.
• Customer Orientation: Strong interpersonal skills for client-facing roles.
• Domain Expertise: Good understanding of end-to-end RCM processes
• Proficiency in MS Excel (reports, audit trackers, dashboards)
• Coaching: Proven ability to mentor, coach, and drive team performance improvements
• Flexibility to work in night shifts / US time zones

• Bachelor's degree in any discipline (BA/B.Com preferred)
• Minimum 6+ years of experience in US Healthcare RCM, including at least 2 years as Team Lead
• Strong leadership, communication, and organizational skills
• Certification in RCM or Six Sigma is optional, but considered an added advantage

• Medical, Life, and Accidental Insurance
• Leaves and Holidays
• Transportation Allowance/ Pick and Drop Facility
• Nightshift Allowances and Other Benefits